• Admins can enhance their organization's security operations with the integration of Acronis Backup & Disaster Recovery (BCDR) in LogMeIn Resolve. This allows you to easily enroll backup agents on your devices and set your preferred schedule for device image backups, all within the LogMeIn Resolve console. See Acronis integration setup.

• You can now use the virtual technician to automate manual tasks that agents have to perform during remote support sessions. The virtual technician runs a plan that agents can either create during the support session using natural language, or predefine in a knowledge base article. When a remote support session ends, an agent can create an AI-generated article based on the session's events. This article includes the virtual technician plan that helps resolve the same issue that the agent solved during the support session. See Working with the virtual technician in LogMeIn Resolve.
• Agents can now use an AI-powered documentation tool that automatically generates detailed session summaries from recorded remote support sessions. See Working with Session Notes 2.0.
• You can now view reports on your organization's inventory and alerts, and even create a visually appealing executive summary report.
• You can now add password protection to a LogMeIn Resolve Endpoint Protection policy to make sure end-users can only uninstall the antivirus software with the correct password. For more information on creating a LogMeIn Resolve Endpoint Protection policy, see Create a policy for LogMeIn Resolve Endpoint Protection.
• Admins can view the following new event types in GoTo Admin:
  • Windows patch events
  • Alert policy events
  • Remote Execution events
  • Remote session events
  For more information, see Track activity of my account in GoTo Admin.
• Scheduled Windows update policy jobs were incorrectly listed in the Recurring jobs tab of the Devices > Remote execution page. You can now view these jobs on the History tab of the Devices > Updates page. For more information, see View past Windows updates in LogMeIn Resolve.
• The Installed by column has been removed from the Devices > Updates > History page.

• A new trial license is now available for Managed Service Providers that provides a customized pre-purchase product experience. The new license includes LogMeIn Resolve Premium features as well as multi-tenancy. To obtain an MSP trial license, go to https://www.logmein.com/solutions/msp and select Contact Sales.

• Alerts can now be grouped by type, priority, and date when the alert was raised. You can select the grouping of your alerts on the Devices > Alerts page by selecting an option from the Organize by drop-down list above your alerts. For more information, see Manage incoming alerts in LogMeIn Resolve.
• When creating alert policies for your Windows devices, you can now use alert presets. These are sets of pre-defined alerts that are most typical of Windows servers and workstations. See Set up alerts in LogMeIn Resolve.

• Admins can get a more detailed report on the activity of their LogMeIn Resolve accounts. From now on, the Home > Activity page in GoTo Admin also shows events linked to devices, device groups, and antivirus tasks. For more information, see Track activity of my account in GoTo Admin.

• Agents can now use the global tenant selector at the top of the Console to filter tenants. The advantage of using the new tenant selector is that the Console remembers your selection and when you navigate to another page, you do not have to reapply the tenant filter to list the same devices. See Use tenants to group your LogMeIn Resolve devices.

• Agents can now see all antivirus applications and firewalls installed on a device. To do so, on the Devices page, select a device. Under Device health on the side panel, select Antivirus. Select View device antivirus summary and go to the Antivirus Solutions or Firewall Solutions tab. See View the antivirus protection status of your devices in LogMeIn Resolve.
• Agents can now merge helpdesk ticket labels to remove unused ones. See Manage helpdesk ticket labels in the Console.

• Session reports now include an AI-generated summary of support sessions. See Working with session reports in LogMeIn Resolve.

• Developers can use the LogMeIn Resolve ticketing APIs to retrieve services, users, and incidents, as well as to create, update, or delete incidents and comments. For information, see the API guide at our developer site.
• On the Devices > Updates page, Windows patch titles now display the driver model, if available.

• Agents can now install third-party application updates on multiple devices from the Devices page. See Install Windows and third-party app updates in LogMeIn Resolve.

• Agents can now rename labels, change their colors, or delete unused ones to clean up unnecessary helpdesk ticket labels. See Manage helpdesk ticket labels in the Console.
• You can now filter for tenants in helpdesk reports on the Reporting page. See Working with helpdesk reports in LogMeIn Resolve.

• Admins can hide helpdesk services in the Customer Portal to make sure that customers are directed to the appropriate escalation channels when creating helpdesk tickets. See Enable or disable helpdesk services in the Customer Portal.
• When editing existing knowledge base articles, agents can see a list of related articles that have similar content to the current article. This helps you decide whether you want to merge content an eliminate duplicated content. See Create a knowledge base article.
• The new Remote Execution Observations widget on the Dashboard now lists all Remote Execution jobs that failed on your devices and provides a quick link to these jobs. Select the title of a job to gain insight into the reason of the failure. This is a beta feature, currently in development. If you are interested in trying this feature, contact our sales team. For more information, see Getting an overview from the Dashboard.

We have updated the name of our product to LogMeIn Resolve to be in line with our other remote support solutions, but your experience with LogMeIn Resolve remains unchanged. For more information, see LogMeIn rebrand - Frequently asked questions or visit our website.

• You can now set up a content approval process to make sure your knowledge base articles are reviewed and approved. As part of the setup, an admin must enable this feature in GoTo Admin on the Settings > Knowledge base page and assign "publisher" roles to content approvers as described in Set up a content approval process in your LogMeIn Resolve knowledge base. After the approval flow is enabled, agents can create drafts and suggest changes to existing articles, and depending on their roles, can also approve such changes. For more information on the content approval process, see Approve articles in the LogMeIn Resolve knowledge base.

• Agents can now import LogMeIn Resolve tenants to ConnectWise as companies. Agents can also import devices to be able to start unattended remote support sessions on those devices directly from ConnectWise. See Synchronize tenants and import devices from LogMeIn Resolve.

• You can now automatically try to rerun Remote Execution jobs that failed to run on offline devices. To do so, when you create a job, toggle Retry job for offline devices on the Finalize job page. See Run an automated PowerShell, JavaScript, or Python script.

• Prohibited Applications Management: Agents can now flag unauthorized software as prohibited applications in both the software inventory and discovered software lists. When an application is marked as prohibited, you'll receive automatic notifications about installations across devices and can notify users with a single click. This feature helps reduce shadow IT and strengthen security by providing better control over unauthorized software installations. See Manage prohibited applications.
• Asset Replenishment Management enables agents to set threshold alerts for hardware assets directly in the agent console. When available assets drop below defined thresholds, agents receive automatic notifications and can initiate reorders before inventory depletion. This feature helps prevent equipment shortages and reduce costs by providing better control over hardware inventory management across all asset categories.

• As an admin, you can restrict the zero trust key prompt frequency options that agents can choose when performing sensitive tasks. To do so, in GoTo Admin, go to Settings > Zero trust status and on the Settings tab, toggle the options that best suits your needs. See Restrict prompt frequency options for agents in GoTo Admin.

• Agents can now receive push notifications on their mobile devices when there is an incoming alert. Agents must have the LogMeIn Resolve app installed to use this feature. You can set up mobile notifications when you create an alert policy by toggling the Send push notification option. See Manage incoming alerts in LogMeIn Resolve.

• You can now create a LogMeIn Resolve Endpoint Protection policy to allow remote printing. Remote printers must be attached to private networks. See Create a policy for LogMeIn Resolve Endpoint Protection.

• From now on, only agents with a LogMeIn Resolve Premium plan can set the recurrence of Remote Execution jobs.

• You can now import multiple tenants at once from an Excel sheet. You can download a sample template from the Tenants page that shows you what tenant details to add before you import your tenants to LogMeIn Resolve. See Create tenants in LogMeIn Resolve.

• On the Software updates page, you can now see the Installation status of Windows updates for individual devices. The following installation statuses available:
  • Available: The update is available to install.
  • Pending: The installation of the update is about to start.
  • Installing: The update is currently installed to the device.
  • Restart required: The device must be rebooted to finish the installation of the update.
  • Installation failed: The update failed to install. You can install or schedule the update again.

  See View available Windows and third-party app updates in LogMeIn Resolve

• Admins can now disable remote management features one by one in GoTo Admin. To do so, in GoTo Admin navigate to the Settings > Monitoring and management page. You can toggle the following remote management features:
  • Antivirus
  • Updates
  • Alerts
  • Remote execution
• A link has been added to the top of the Updates page that opens the Updates details focus view on the Devices page. This focus view provides all available information related to Windows updates, including the number of OS and third-party application updates that you can install on your devices. By clicking that number, you will see the details of available updates. See View available Windows and third-party app updates in LogMeIn Resolve
• With remote execution, you can now upload files up to 2 GB in size. See Distribute files in Remote Execution.

• You can now set up the following antivirus alerts for your devices:
  • No antivirus scan has been run since the defined number of days
  • Virus definition is outdated
  • Antivirus threat found
  • Windows real-time protection is either enabled or disabled on the remote device
  • Firewall is either enabled or disabled on the remote device

  See Set up alerts in LogMeIn Resolve

• When setting up a custom script alert, you can choose from pre-defined scripts by selecting Open script library. Built-in scripts cover the most common use cases. See Set up alerts in LogMeIn Resolve
• Agents can link remote devices to helpdesk tickets to get a quick view of the device that the ticket was created about. It also provides a direct link to the Device details page where you can see all available information on the remote device. See Link devices to helpdesk tickets in the LogMeIn Resolve Console

• You can now manage your devices' antivirus software directly from the Devices page of the Console. See Manage antivirus protection in LogMeIn Resolve

• Agents can now select and acknowledge all alerts in one go on the Devices > Alerts page. To do so, click Select all at the top of the Alerts page. See Manage incoming alerts in LogMeIn Resolve

• Filtering devices by tenants is now generally available when viewing remote execution jobs, alerts, Windows updates, reports, and the Devices page.
• The Monitor Wi-Fi connections setting in LogMeIn Resolve Endpoint Protection is now turned on by default. See Empowering end-users with LogMeIn Resolve Endpoint Protection
• Agents can now acknowledge multiple selected alerts on the Devices > Alerts page of the Console. See Manage incoming alerts in LogMeIn Resolve

• You can now try the LogMeIn Resolve Endpoint Protection add-on for 14 days on five devices free of charge. To do so, you need to start a trial in GoTo Admin. See LogMeIn Resolve Endpoint Protection powered by Bitdefender

• Admins can choose if they want to allow GoTo to use their content for AI training and other purposes that aim to enhance the individual user experience. To opt out from using your data for the purpose of training the AI, in GoTo Admin, go to Settings > Artificial Intelligence and make sure the Allow the use of your LogMeIn Resolve content for AI training option is disabled. See Improve the AI responses based on your LogMeIn Resolve data

• You can now manage Windows and third-party app updates directly on the Devices page. Select the Update details view on the right to list only those device attributes that are relevant to update management. See View available Windows and third-party app updates in LogMeIn Resolve

• In the Console, you can now view and trial all available third-party integrations that LogMeIn Resolve offers. Go to the Integrations page to see the list of supported third-party apps.

• Admins can add new types of Helpdesk ticketing custom fields, including formatted free text fields and multi-select lists. To add custom Helpdesk ticket fields, in GoTo Admin go to Settings > Helpdesk and select the Helpdesk service where you want to add new custom fields. On the Custom fields tab, select Add custom field in the top-right corner. For more information, see Add custom fields to helpdesk tickets in GoTo Admin
• Agents can create service status alerts to monitor Windows services running on remote devices. Alerts can monitor when a service starts, stops, or crashes. See Set up alerts in LogMeIn Resolve
• A new Alert priority widget has been added to the Dashboard that displays the total number of alerts by priority for all your client accounts. See Using the Dashboard as an MSP.
• You can now save Remote execution jobs as templates directly from the Remote execution page. See Save steps as a template in Remote Execution.

• Agents can use the LogMeIn Resolve app in Freshdesk to provide remote support to end-users directly from Freshdesk. For details, see Using the LogMeIn Resolve app in Freshdesk.

• You can now install LogMeIn Resolve Endpoint Protection on Windows Servers. For information on supported server editions, see LogMeIn Resolve Endpoint Protection powered by Bitdefender

• When your end-users have issues with their assets, you can link those assets to a Helpdesk ticket to make it easier for agents to react to end-user issues. See Link assets to helpdesk tickets in the LogMeIn Resolve Console
• Agents can use the LogMeIn Resolve app in Jira to provide remote support to end-users directly from Jira. For details, see Using the LogMeIn Resolve app in Jira.
• When end-users create a Helpdesk ticket from an email, GoPilot automatically fills in standard and custom fields with information form the email. See Create a LogMeIn Resolve ticket from an email

• The installation and license handling of LogMeIn Resolve Endpoint Protection is now more reliable. You can see the installation's progress in the Antivirus column of the Devices page. See Sort devices by their antivirus details in LogMeIn Resolve
• You can install LogMeIn Resolve Endpoint Protection on multiple devices simultaneously by selecting them on the Devices page. See Install LogMeIn Resolve Endpoint Protection
• A status indicator in the Antivirus column on the Devices page tells you how the installation of LogMeIn Resolve Endpoint Protection progresses:
  • Installation in Progress: the installation has started and is in process
  • Reboot Required: the device needs a reboot to complete the installation
  • Installed: confirms that the Endpoint Protection add-on is successfully installed and protecting the device

• You can now filter alerts by priority on the Devices > Alerts page in the Console. See Set up alerts in LogMeIn Resolve.
• On the Devices > Remote Execution page in the Console, you can filter Remote Execution jobs by name or start time. To filter jobs, hover over the respective column header and select the hamburger icon . Then select the filtering conditions as described in Sort and filter your Remote Execution job history
• You can set up alerts for specific Windows events such as failed login attempts, malicious registry changes, potential malware activity, or detecting a potential brute-force activity. See Set up alerts in LogMeIn Resolve

• GoPilot can help end-users create helpdesk tickets directly from the Customer Portal. To do so, end-users should start a conversation from the GoPilot menu. Then based on the AI's answer, decide whether to create a helpdesk ticket or accept the proposed solution. See Create tickets in the Customer Portal

• GoPilot can now help you run antivirus tasks and install Windows updates on your devices. See About GoPilot

• GoPilot can now install LogMeIn Resolve Endpoint Protection on your devices and run a quick virus scan. See About GoPilot
• In GoTo Admin, you can now make custom Helpdesk ticket fields visible in the Customer Portal. Each field is created for a single Helpdesk service; therefore, to make sure the same custom field is displayed across all your services for end-users, you have to change their visibility in every Helpdesk service. See Add custom fields to helpdesk tickets in GoTo Admin
• LogMeIn Resolve Endpoint Protection is now generally available for all users.
• QuickView empowers agents to explore historical data from the past 72 hours, providing valuable insights and enhancing decision-making. See View the historical data of a device

• Admins can now change the visibility of certain helpdesk ticket fields in GoTo Admin. This allows end-users to use these fields for ticket creation in the Customer Portal. See Add custom fields to helpdesk tickets in GoTo Admin

• Agents can now merge helpdesk tickets to reduce the number of duplicate tickets in their backlog. Merged tickets are only removed from the Helpdesk page but are not deleted from LogMeIn Resolve. When an agent closes the parent ticket, its child tickets will also be closed. See Merge LogMeIn Resolve tickets in the Console

• Agents can now set up self-healing alerts that trigger a pre-defined set of remote execution steps. With these automated steps, LogMeIn Resolve can try to fix issues without agent interaction. You can turn an alert into a self-healing one during alert policy creation. See Create self-healing alerts

• Agents can install Windows updates by selecting the updates first. This way, they can make sure that all devices have, for example the latest security updates. You can find applicable Windows updates on the Devices > Updates page. See View available Windows and third-party app updates in LogMeIn Resolve

• Additional columns are displayed in list view of the Helpdesk page to provide a more detailed ticket overview. See Monitor helpdesk tickets in the LogMeIn Resolve Console
• Agents can mark Helpdesk tickets as read or unread. This can be used as a reminder that a ticket has some content change that they should investigate. Unread tickets are highlighted by an exclamation mark in the Updated column. See Manage multiple LogMeIn Resolve tickets at once
• Agents now see a notification in the Updated column when the content of a ticket has changed. This is an agent-specific notification, meaning that if an agent views the ticket, its Updated status will only change for that specific agent. Other agents will still see the ticket as unread.See Manage multiple LogMeIn Resolve tickets at once

• GoPilot now supports voice recognition that speeds up and simplifies the conversation between agents and the Console. See About GoPilot

• Agents with Standard or Premium licenses can create policies for devices that have LogMeIn Resolve Endpoint Protection installed. This feature requires an Endpoint Protection add-on. See Create a policy for LogMeIn Resolve Endpoint Protection.
• Agents can perform actions on multiple Helpdesk tickets at once, including the following:
  • Assign tickets to other agents
  • Unassign tickets to remove the agent from the selected tickets
  • Transfer tickets to another helpdesk service
  • Close tickets to change the status of the selected tickets to Closed
  • Delete tickets to remove the selected tickets from a helpdesk service

  See Manage multiple LogMeIn Resolve tickets at once

• You can now use AI to generate a summary and comments in Helpdesk tickets. See Edit LogMeIn Resolve tickets in the Console
• You can now resolve potential technical issues in the Desktop Console by running pre-defined troubleshooting steps to 'repair' the application. See Navigating in the LogMeIn Resolve Console.

• You can now manage all end-users directly from the Helpdesk ticket editor, whether they were created in the Console or in GoTo Admin. See Manage end-users in LogMeIn Resolve Helpdesk

• Antivirus management in LogMeIn Resolve has been updated as follows:
  • You can now access antivirus actions from the Devices page.
  • The Devices > Endpoint protection page has been renamed to Devices > Antivirus.
  • The redesigned Devices > Antivirus page now serves as a dashboard for antivirus-related issues. From here, you can either take immediate action on devices or list your impacted devices and view their properties.
• You can now create Remote Execution templates without running jobs. See Save steps as a template in Remote Execution.

• You can now access and edit registry settings from the Remote Access Registry Editor, streamlining the process to enhance your productivity and user experience.

• With custom script monitoring, You can now use your own PowerShell script to monitor devices and trigger alerts accordingly. See Set up alerts in LogMeIn Resolve

• You can now view alerts that have already been acknowledged and can reactivate policies that have created those alerts. See Manage incoming alerts in LogMeIn Resolve

• You can now remotely control Zebra devices without any user intervention using the LogMeIn Resolve app. See Set up Zebra unattended support.

• On the Devices > Endpoint protection page, you can enable the firewall of a remote device. See Working with antivirus protection in LogMeIn Resolve.