LogMeIn Resolve feature comparison
This article gives an overview about the features included in each LogMeIn Resolve plan. Find the one that best suits your needs.
You can find pricing details at https://www.goto.com/it-management/pricing/resolve.
| Feature | Remote Access | Remote Support Plus | Standard | Premium |
|---|---|---|---|---|
| Plan Support | ||||
| Agent Licenses | unlimited | 1 | 1 | 1 |
| Devices (Endpoints) Included | 25 | 100 | 25 | 25 |
| Remote Monitoring and Management | ||||
| GoPilot AI Assistant | ✓ | ✓ | ||
| Dashboard | ✓ | ✓ | ||
| Device Quick View | ✓ | ✓ | ✓ | ✓ |
| Terminal Access | ✓ | ✓ | ✓ | ✓ |
| Background File Manager | ✓ | ✓ | ✓ | ✓ |
| Alerting | ✓ | ✓ | ||
| Custom Script Alerts | ✓ | ✓ | ||
| Remote Execution | ✓ | ✓ | ||
| Antivirus Management | ✓ | ✓ | ||
| Windows Updates | ✓ | |||
| Application Updates | ✓ | |||
| Automation scheduling | ✓ | |||
| Self-Healing Alerts | ✓ | |||
| Endpoint Protection Software | add-on | add-on | ||
| Remote Session | ||||
| Unattended Access | ✓ | ✓ | ✓ | ✓ |
| Unlimited Instant (Clientless) Remote Support | ✓ | ✓ | ✓ | |
| Reboot and Reconnect | ✓ | ✓ | ✓ | ✓ |
| Multi-session Handling | ✓ | ✓ | ✓ | ✓ |
| File Transfer | ✓ | ✓ | ✓ | ✓ |
| Admin Mode | ✓ | ✓ | ✓ | ✓ |
| Session Recording | ✓ | ✓ | ✓ | ✓ |
| In-Session VoIP | ✓ | ✓ | ✓ | ✓ |
| Screen Blanking | ✓ | ✓ | ✓ | ✓ |
| Agent Screenshare | ✓ | ✓ | ✓ | |
| Lock Keyboard and Mouse | ✓ | ✓ | ✓ | |
| Session Transfer | ✓ | ✓ | ✓ | |
| Multi-Agent Collaboration | ✓ | ✓ | ✓ | ✓ |
| Multi-Agent Collaboration | ✓ | ✓ | ✓ | ✓ |
| Mobile Support | add-on | add-on | add-on | add-on |
| Camera Share Support | add-on | add-on | add-on | add-on |
| Asset Management | ||||
| Unlimited Hardware Assets | ✓ | ✓ | ||
| Import Hardware Assets | ✓ | ✓ | ||
| Automated Software Discovery | ✓ | ✓ | ||
| License Contract Management | ✓ | ✓ | ||
| License Compliance Notifications | ✓ | ✓ | ||
| Monitor & Track Software Usage | ✓ | ✓ | ||
| Unlimited Custom Categories, Fields, and Labels | ✓ | ✓ | ||
| Integrated User Management | ✓ | ✓ | ||
| Integrated User Management | ✓ | ✓ | ||
| Attachments | ✓ | ✓ | ||
| Reminders | ✓ | ✓ | ||
| Sort, Filter, and Search | ✓ | ✓ | ||
| Export | ✓ | ✓ | ||
| Activity Log | ✓ | ✓ | ||
| Helpdesk | ||||
| Incident Management | ✓ | ✓ | ✓ | |
| End User Portal | ✓ | ✓ | ✓ | |
| Helpline | ✓ | ✓ | ✓ | |
| MS Teams Integration | ✓ | ✓ | ✓ | |
| Email Ticket Submission | ✓ | ✓ | ✓ | |
| Custom Fields, Categories, Labels, and Statuses | ✓ | ✓ | ✓ | |
| Integrated Remote Support | ✓ | ✓ | ✓ | |
| Custom Helpdesk Domain | ✓ | ✓ | ✓ | |
| Account Administration and Security | ||||
| Zero Trust Access Controls | ✓ | ✓ | ✓ | ✓ |
| Mass Deploy Devices | ✓ | ✓ | ✓ | ✓ |
| Device Grouping | ✓ | ✓ | ✓ | ✓ |
| URL Device Deployment | ✓ | ✓ | ✓ | ✓ |
| Unified GoTo Admin Center | ✓ | ✓ | ✓ | ✓ |
| Multi-Factor Authentication | ✓ | ✓ | ✓ | ✓ |
| Single Sign-On (SSO) | ✓ | ✓ | ✓ | ✓ |
| Active Directory Connector | ✓ | ✓ | ✓ | ✓ |
| Multi-Company Support | ✓ | ✓ | ✓ | ✓ |
| Website PIN-entry Page Integration | includes LogMeIn branding | LogMeIn branding removed | LogMeIn branding removed | |
| Customer Support | ||||
| Support Center | ✓ | ✓ | ✓ | ✓ |
| Community Support | ✓ | ✓ | ✓ | ✓ |
| Live Email/Chat/Phone Customer Support | ✓ | ✓ | ✓ | ✓ |
| Mobile Add-On | ||||
| iOS Remote View | ✓ | ✓ | ✓ | ✓ |
| Android Remote Control | ✓ | ✓ | ✓ | ✓ |
| Android Unattended Remote Access | ✓ | ✓ | ✓ | ✓ |
| Chromebook Remote View | ✓ | ✓ | ✓ | ✓ |
| Camera Share Add-On | ||||
| Zero Download for End User | ✓ | ✓ | ✓ | ✓ |
| Annotations | ✓ | ✓ | ✓ | ✓ |
| VoIP Audio | ✓ | ✓ | ✓ | ✓ |
| Recordings | ✓ | ✓ | ✓ | ✓ |
| Mobile Device Management Add-On | ||||
| Device Configuration and Restrictions | ✓ | ✓ | ||
| Application and Content Management | ✓ | ✓ | ||
| Device and Data Security | ✓ | ✓ | ||
| Real-time Analytics, Dashboards, and Reports | ✓ | ✓ | ||
| Automated Device Enrollment and Business Policies | ✓ | ✓ |
Article last updated: 14 February, 2025
