What's new in the LogMeIn Resolve Applet
Stay up to date on the latest features and updates for LogMeIn Resolve. These release notes are a great source of information about recently introduced enhancements and improvements related to the remote support Applet
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LogMeIn Resolve Applet (Windows v1.19.1.5032, Mac v1.19.1.3996) – August 14, 2024
| LogMeIn Resolve Windows Applet | v1.19.1.5032 |
| LogMeIn Resolve Mac Applet | v1.19.1.3996 |
- You can now force install the unattended applet from command line as follows:
- For EXE installationGoToResolve_Unattended.exe --ForceInstall 1
- For MSI installationmsiexec /i GoToResolveUnattended_K_45.…..2ea9eae117c_.msi INSTALL_ARGS="-ForceInstall 1
- Fixed an issue where an error dialog box popped up, informing users that the working directory could not be created.
- Resolved a problem where the unattended applet would not appear in the list of devices and the service would not run, despite the installation showing as successful.
- Fixed an issue where the LogMeIn Resolve service would not start after a second forced reinstall in Windows 10 and 11 environments.
LogMeIn Resolve Applet (Windows v1.20.0.5336, Mac v1.20.0.4310) – October 8, 2024
| LogMeIn Resolve Windows Applet | v1.20.0.5336 |
| LogMeIn Resolve Mac Applet | v1.20.0.4310 |
New
- When using TLS 1.2 on Windows 7 computers during attended sessions cannot be enforced, a pop-up dialog alerts users that TLS 1.2 is not enabled.
Fixes
- Fixed an issue where UA crashes were occurring, and crash dumps are now written to the UnattendedCrashReportDB folder.
- Fixed an issue where the offline uninstall process for the Unattended Agent was not functioning correctly.
- Fixed an issue where revoking autologin credentials was blocking RE job runs until the next service restart.
- Fixed an issue where, during instant remote sessions, the screen on the agent side would go blank when attempting to switch to a new Windows user, preventing the admin from making the switch.
LogMeIn Resolve Applet (Windows v1.19.0.4909, Mac v1.19.0.3908) – July 28, 2024
| LogMeIn Resolve Windows Applet | v1.19.0.4909 |
| LogMeIn Resolve Mac Applet | v1.19.0.3908 |
Fixes
- We fixed an issue where sessions would get stuck in a reconnect loop after rebooting the remote device.
- We fixed an issue where the Unattended Applet (UA) installation did not appear in the user’s list of devices and would not run the service, despite showing a successful installation.
- We fixed an issue where the microphone permission was requested during a user switch in an unattended (UA) session, causing the session to get stuck in a connected state.
- We fixed an issue where the attended UI process would start and then immediately quit in a loop during a user switch in an unattended remote control session.
- We fixed an issue where the LogMeIn Resolve daemon would start and then immediately crash with a SIGSEGV error after rebooting the device.
- We fixed an issue where the session would get stuck with the message “Customer seems to be unavailable…” after signing out during a Remote Control (RC) session.
- We fixed an issue where the Unattended Applet (UA) version would not update in the Installed apps list in Windows or the Control Panel’s Apps & features after sending an update.
LogMeIn Resolve Applet (Windows v1.18.0.4785, Mac v1.18.0.3778) – July 3, 2024
| LogMeIn Resolve Windows Applet | v1.18.0.4785 |
| LogMeIn Resolve Mac Applet | v1.18.0.3778 |
New
- Added support for RDP sessions.
Improvements
- Enhanced logging: Normal sessions and unattended applet runs no longer generate error logs, media-related errors are now warnings, and error logs are created when OnSessionError is called.
Fixes
- Resolved an issue where the unattended installer (both EXE and MSI) crashed on startup due to recent changes.
- Fixed a problem where the session remained in a connecting state without showing the Permissions dialog on the end-user side.
- Fixed an issue where users logging out from macOS Sonoma and Ventura during unattended sessions experienced a spinning session and reboot message; users now receive a prompt to quit GoToResolve to complete the logout process.
LogMeIn Resolve Applet (Windows v1.17.0.4629, Mac v1.17.0.3638) – June 4, 2024
| LogMeIn Resolve Windows Applet | v1.17.0.4629 |
| LogMeIn Resolve Mac Applet | v1.17.0.3638 |
New
- Added a mute option to the remote sound dropdown menu.
Fixes
- Resolved an issue where the unattended applet incorrectly detected device duplication due to a race condition, even when the connection was initiated from the same device.
LogMeIn Resolve Applet (Windows v1.16.0.4553, Mac v1.16.0.3557) – May 21, 2024
| LogMeIn Resolve Windows Applet | v1.16.0.4553 |
| LogMeIn Resolve Mac Applet | v1.16.0.3557 |
New
- We added a comfortable desktop shortcut for the Leave Behind Applet in Windows environments.
- We included a feature that allows users to disable mouse and keyboard input during unattended sessions in Windows environments.
Fixes
- We have fixed an issue when the attended applet did not start on Macs with an M1 or M2 chip if Rosetta had not been installed.
LogMeIn Resolve Applet (Windows v1.15.2.3338, Mac v1.15.2.3341) – March 19, 2024
| LogMeIn Resolve Windows Applet | v1.15.2.3338 |
| LogMeIn Resolve Mac Applet | v1.15.2.3341 |
Fixes
- Fixed an issue that was causing Windows Server 2016 and 2019 to be displayed incorrectly in the Device Details panel. They should now appear correctly.
- Fixed an issue where the LogMeIn Resolve Dashboard was displaying incorrect operating system version information when devices were deployed via Intune. Specifically, Windows 10/11 Enterprise was being misrecognized as Pro.
- We have resolved an issue that was preventing the Unattended GoTo Applet from starting on various computers after a restart.
- An issue was fixed where Windows commands were not working in the remote terminal.
LogMeIn Resolve Applet (Windows v1.14.0.3135, Mac v1.14.1.3148) – February 9, 2024
| LogMeIn Resolve Windows Applet | v1.14.0.3135 |
| LogMeIn Resolve Mac Applet | v1.14.1.3148 |
New
- We added a .pkg deployment option to Intune (Microsoft Endpoint Manager).
- We added the unattended connection status indicator to the tray and network diagnostics to the About menu on macOS computers.
Improvements
This release hosts some security and stability fixes.
Fixes
- Fixed an issue when the restart time of the unattended applet got longer when the end-user changed user with the switch user function.
- Fixed an issue when end-users experienced high latency and frequent disconnections when connecting to Windows 11 hosts from outside their network.
- Fixed an issue when the mouse pointer got frozen during an active session.
Article last updated: 6 February, 2025