LogMeIn Resolve is an all-in-one IT management suite purpose-built for today's IT support challenges. It brings together world-class remote access and support with conversational ticketing to help you receive requests, triage problems, and fix issues quicker. Every IT team, helpdesk agent, and support request is different, which is why LogMeIn Resolve is built to meet the needs of each organization and problem, with support for all systems.

Here's what you can really do with LogMeIn Resolve:

Support your remote devices

Take control of remote devices to troubleshoot your end-users' issues. Whether the end-user is present at the device or not, you can provide IT support for PCs, Macs, iOS, Android, and Chromebook devices. During instant support sessions, you can also invite other agents to help resolve the end-user's issue.

Run automated scripts on remote devices

Remote Execution allows you to run PowerShell, JavaScript, Python, and Shell scripts - even AI-assisted ones - on remote devices. You can combine multiple automated scripts (steps) into a single job and run those on your selected online devices. This is especially useful when you want to run the same automated job on a large number of devices. Currently, you can run automated scripts on PCs and Macs.

Manage helpdesk tickets

LogMeIn Resolve offers a helpdesk ticketing solution, where end-users can create support tickets for agents to resolve. An end-user can create and track tickets in Microsoft Teams, the Customer Portal, or email, whereas agents and admins can also manage tickets in the LogMeIn Resolve Console.

Run reports

Run reports on support sessions and helpdesk tickets to view your agents' productivity.

Set up enhanced security

Zero trust, LogMeIn Resolve's proprietary security solution, makes sure that your devices and automated scripts are not compromised. Setting up zero trust is the prerequisite for deploying the LogMeIn Resolve app for unattended support sessions and to run automated scripts.

In addition, LogMeIn Resolve offers the following features:

• "Clientless" remote support - Start an instant support session with an end-user present at the remote device. The session is PIN-based, so the end-user does not need to deploy the host app (client) on the device.
• Unattended remote access - Start a support session when the end-user is not present at the remote device. This requires deploying a host app first.
• Multi-session handling - Agents can switch between support sessions without quitting a session.
• Mobile remote support - Agents and end-users can both use iOS and Android devices for support sessions.
• Camera share - Agents can ask end-users to share their camera view for remote support. Camera share requires a special license.
• Unified GoTo Admin - One admin portal to manage almost all your GoTo products.
• Multi-company support - Agents and admins who are members of multiple organizations can switch between those companies in the Console without quitting the application and signing back again.
• Organize your devices into groups
• Enforcing a Service Level Agreement to agents who resolve helpdesk tickets
• Screen blanking in unattended sessions
• Asset management
• Knowledge base management