Alerts make sure that you are aware of potential issues with your devices. When an alert is triggered, admins receive an email about the issue and let the admin manage the relevant device or create a Helpdesk ticket directly from the alert.

1. In the Console, go to the Devices > Alerts page.
2. Select Manage alert policies in the top-right corner.
   You only see this option if you already have alert policies set up. Otherwise, you are taken to the next step.
3. Select Create new alert policy.
4. From the drop-down, select how you want to create a policy:
   • Create custom alert policy: Creates a policy from scratch.
   • Windows workstation preset: Preselects a set of alerts that are generally applied to Windows workstations. It also selects applicable devices to the policy that you can modify later.
   • Windows server preset: Preselects a set of alerts that are generally applied to Windows servers. It also selects applicable devices to the policy that you can modify later.
   The New alert policy page is displayed.
5. Optional: If you selected to create a custom policy from scratch, choose the platform where you want to create alerts and select Next step.
6. From the Available alerts panel, drag-and-drop the alert type that you want to set up and select Next step.
   You can add a predefined set of alerts to your policy by selecting the Presets tab and then selecting an alert preset.
   
7. Select the devices where you want to add alerts.
   You can filter devices in the following ways:

   • Choose between displaying individual devices and device groups
   • Select Add filter to display properties that you can use to filter your device list. You have the following options:
     • Connection status
     • BitLocker encryption
     • Device group
     • Device label
     • Geolocation
     • Online status
     • Last boot time
     
     

   Important: You can only see those device groups that you have access to.
8. Select Next step.
9. Add a name and description to your alert policy.
10. Optional: Toggle Send email and add the recipients to be notified when alerts are sent.
11. Optional: Toggle Send push notification and select the agents from the drop-down list who will be notified on their mobile devices about incoming alerts.
    When an agent taps a notification, the Alerts page opens in the LogMeIn Resolve mobile app where the newest alerts are listed on top.
12. Select Activate policy.
    Enter your zero trust signature key to finish.

    Result: You can set up an unlimited number of alert policies.