Working with Session Notes 2.0
LogMeIn Resolve Session Notes 2.0 is an AI-powered documentation tool that automatically generates detailed session summaries from recorded remote support sessions.
Note: Session Notes 2.0. is available in an Open Beta for Premium and MSP users.
After finishing a remote support session, you can generate and review session documentation automatically.
- Complete a recorded remote support session.
- Wait for note generation, which may take 2-3 minutes based on the length of the recording.
- Select one of the following options:
- Select Close to go back to the device view.
- Select Review and close to see the session details page.
Results: The AI-generated notes include a summary and detailed steps from the session. 
Note: Currently the following limitations and restrictions apply:
- Only available for recorded sessions
- The session duration must not exceed 55 minutes
- While the UI supports multiple languages, notes are only in English
To view session notes, sign in to the Console and navigate to the Reporting page. Then select Get session report.
For detailed information about our data privacy and protection policies, please visit: https://www.goto.com/company/legal/ai-terms.
Article last updated: 31 March, 2025
