Take action on antivirus health as an agent in LogMeIn Resolve

Antivirus protects your devices against malicious software. You can run scans remotely and monitor your devices.

Remember: You can manage multiple devices directly from the Devices page as described in Manage antivirus protection in LogMeIn Resolve This article focuses on managing a single device.

Tip: Can't see this feature? Check out our feature comparison.

In the Console, go to the Devices page.
Use the checkboxes on the left of the device list to select a device that you want to manage.
On the right, select Antivirus under Device health.
Select Antivirus details.
On the Antivirus details page, choose an action to take on the selected device. You have the following options:
- Run quick scan: Runs a quick antivirus scan on the device. Only available when there is no scan in progress.
  Tip: LogMeIn Resolve Endpoint Protection automatically blocks malware, spam, and phishing attempts without running a scan.
  Scans the following areas:
  - Does not scan archives
  - Scan for adware
  - Scan boot sectors
  - Scan for dialers
  - Scan for key loggers
  - Scan for spyware
  - Scan for known malicious applications
- Run full scan: Runs a full antivirus scan on the device. Depending on the number of files on the device, running a full scan may take considerable time to finish. Only available when there is no scan in progress.
  Tip: LogMeIn Resolve Endpoint Protection automatically blocks malware, spam, and phishing attempts without running a scan.
  Scans the following areas:
  - Deep scan of archives
  - Scan boot sectors
  - Scan cookies
  - Scan for rootkits
  - Scan memory
  - Scan registry
- Update virus definitions: Checks the antivirus software of the device and updates its antivirus health in the Console accordingly.
- Enable real-time protection: Enables the real-time protection feature in Windows.
- Enable firewall: Enables the default firewall on the device. Only available if a firewall is detected on the host.
- Disable firewall: Disables the firewall on the device and leaves your device vulnerable. Only available when the firewall on the device is enabled.
- Manage Resolve Endpoint Protection: Manages the Endpoint protection policy applied to the selected device. The device must have LogMeIn Resolve Endpoint Protection powered by Bitdefender installed.
- Install on selected device: Installs LogMeIn Resolve Endpoint Protection powered by Bitdefender on the device.
- Refresh licenses: Syncs your device's license with your subscription. It assigns, updates, or revokes the license based on your current subscription and available licenses.
- Manage Endpoint Protection policy: Displays Endpoint protection policies that you have defined for devices running LogMeIn Resolve Endpoint Protection powered by Bitdefender
Confirm your zero trust signature key and select Proceed.
You'll see the results on the Devices > Antivirus page.

Silence antivirus threats

In some cases, for example when you replace your antivirus software, a threat may get stuck in LogMeIn Resolve, which may result in displaying false antivirus status information on the Devices page. In this case, you can manually silence threats to mark them as Handled.

Go to the Antivirus details page of a device and select an active threat by its checkbox.
Select Silence threat from the side panel on the right.
Enter your zero trust signature key to proceed.
If there are no more active threats, the Protection status summary panel on the left is automatically updated in about 20 seconds.

What to do next: If you accidentally silence an antivirus threat, you can change it to active by selecting the threat and then selecting Unsilence threat.

Article last updated: 28 August, 2025

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