Acronis integration setup in LogMeIn Resolve

Streamlined Backup & Disaster Recovery Remote support integration for Acronis provides a secure, easy, and powerful backup solution to protect your data seamlessly.

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments. When integrated with LogMeIn Resolve, it provides an invaluable backup and recovery solution.

Installation

Important:

To install the Acronis integration, you must have an active Acronis account and a LogMeIn Resolve account with Admin privileges.
You must also have administrator privileges in Acronis.
Currently, devices that already have Acronis agents installed (deployed independently of LogMeIn Resolve) are not supported for backup.

Sign in to your Acronis Management Console as an administrator.
Optional: If you have a Partner account, select a customer of which devices you want to manage in Acronis:
1. At the at the top of the menu on the left, select the Manage link.
2. On the Clients page, select the LogMeIn Resolve account to manage.
  
  Note: A LogMeIn Resolve account is called a "customer" in Acronis. Those are listed on the landing page of the Acronis Cyber Protect Cloud console.
Go to the Settings > API clients page and select Create API client in the top right.

Important: Make sure you create the API client at the customer level in Acronis – that is, after selecting an Acronis customer – to ensure proper integration with LogMeIn Resolve.
Copy and save the client ID, secret, and Data center URL.
Paste the API client data in the LogMeIn Resolve integration setup.

Note: Account ID will be automatically populated if the end-user enters the correct Secret.
Validate your Acronis client API credentials within the LogMeIn Resolve integration setup.
Save the integration data in LogMeIn Resolve. (If requested, provide your zero trust signature.)

What to do next: After successfully setting up the integration, navigate to the Policies menu in LogMeIn Resolve to configure the Device backups policy type. This will only appear as a policy type if the integration setup in LogMeIn Resolve was successful.

Create a device backup policy

Create and activate a backup policy to schedule automatic device backups.

Before you begin: You must have a successful LogMeIn Resolve integration to access the backup policy type.

Navigate to the Policies page.
From the Choose policy type list, select Device backups.
This policy type lets you schedule and control backups on your devices.
Select Next.
Configure the backup schedule:
1. Choose a recurrence option (daily, weekly, or monthly).
2. Select specific days in the Repeat on every section.
3. Set a Start time.
  
  Note: Start time is based on the time zone of the target device.
  
  Remember: It may take up to 60 minutes for new settings to be applied to a device.
Select Next.
Select devices for the policy:
1. Check the boxes next to the desired devices.
2. Select Next.
Adjust policy settings (optional):
- Select Configure policy under Policy Configuration to modify settings.
- Click Select more devices under Selected devices to add devices.
Under Policy details:
1. Required: Enter a policy name.
2. Optional: Add a description.
Select Activate Policy.

Results: The backup policy becomes active and runs according to your configured schedule. The first backup starts at the specified start time and repeats based on your recurrence settings.

Retrieve and restore your backup

Access and retrieve device backup credentials from the management interface and use them in Acronis Cyber Protect Cloud.

To access a device backup, you need to retrieve the backup credentials and use them in Acronis Cyber Protect Cloud.

Retrieve backup credentials

Sign in to LogMeIn Resolve and navigate to Devices.
Select a device by checking the box next to it.
From the Manage selected device list, select Device recovery.
Result: The list of successful device recoveries is displayed.
Choose the desired backup and select Backup info on the right.
Result: The system displays the details of your Acronis backup, including the encryption key that you need to restore a downloaded backup.

Access backup in Acronis Cyber Protect Cloud

Select Open Acronis in the Backup info window to sign in to Acronis Cyber Protect Cloud.
Navigate to your backups.
Search for your backup with the information provided in the LogMeIn ResolveConsole.
Enter the Acronis encryption key in the Specify the backup password field.

Results: You can now download and access your device backup. Use Acronis to restore a device backup.

Article last updated: 2 October, 2025