Manage helpdesk ticket labels in the Console
Agents can label tickets to easily identify which ones require their attention.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
- Go to the Helpdesk page and do one of the following:
- To add labels without opening a ticket, open the Helpdesk page and switch to list view. Then select a ticket by its checkbox on the left. The Manage tickets side panel opens.
- To add labels from a helpdesk ticket, open one. The Ticket details page appears.
Labels already added to the ticket are displayed right next to the Labels field. - To add labels without opening a ticket, open the Helpdesk page and switch to list view. Then select a ticket by its checkbox on the left. The Manage tickets side panel opens.
- To add the relevant labels to the ticket, select Add new.
- To add existing labels to a ticket, select their names.
- To create a new label, select Add new or manage at the bottom of the list. In the Edit labels side panel on the right, name your new label at the bottom of the list and select Add.
- To remove a label from a ticket, click its name next to the Labels field.
Results: On the Helpdesk page, labels are displayed in the Labels column.
Modify existing labels
You can rename labels, change their colors, or delete unused ones.
- Select Add new or manage at the bottom of the list.
The Edit labels side panel opens.
- Choose one of the following:
- Select Pick a color
to change the color of the label. - Select Edit
to rename the label. - Select Remove
to delete the label.
Tip: You can enter a name in the Add new label field and select Add to create a new label. - Select Pick a color
Results: When you have multiple custom ticket labels, you can merge them to reduce the number of non-essential ones. To do so, when you rename a label, make sure the new name matches the name of an existing one. Tickets with a label that you rename will automatically inherit the new label.
Frequently Asked Questions
Article last updated: 10 March, 2025
