Enable or disable helpdesk services in the Customer Portal
Admins can hide helpdesk services in the Customer Portal to make sure that customers are directed to the appropriate escalation channels when creating helpdesk tickets. This also simplifies agents' tasks by eliminating the need to reroute tickets that do not belong to a specific helpdesk service.
- Go to
Settings > Helpdesk.
Frequently Asked Questions
- Can I disable all helpdesk services in the Customer Portal?
- Yes. However, in this case, customers can only view their tickets in the Customer Portal, but can't create new ones.
- Can agents see disabled helpdesk services in the Console?
- Yes. Disabling a helpdesk service only impacts the Customer Portal. If you want to hide a helpdesk service from an agent, go to the Users tab of the helpdesk service and remove the user from the list. For more information, see Edit helpdesk services in GoTo Admin.
Article last updated: 30 January, 2025