Admins can hide helpdesk services in the Customer Portal to make sure that customers are directed to the appropriate escalation channels when creating helpdesk tickets. This also simplifies agents' tasks by eliminating the need to reroute tickets that do not belong to a specific helpdesk service.

1. Sign in at https://admin.goto.com.
2. Go to Settings > Helpdesk.
3. On the Helpdesk services tab, select a service that you want to enable or disable for your customers.
4. On the Overview tab, select Show in helpdesk service list when new tickets are created in the customer portal.
   Helpdesk services are enabled in the Customer Portal by default.