Edit helpdesk services in GoTo Admin

An admin can update the name, description, and email address of helpdesk services in GoTo Admin.

Remember: This feature is not available with a free subscription. Check out which subscription you need to get the most of LogMeIn Resolve.

Sign in to GoTo Admin.
Go to the Settings > Helpdesk page.
On the Helpdesk services tab, select a service that you want set up.
On the Overview tab, select Edit details.
Update the Name, Description, or Email address of the selected helpdesk service.
Save your changes.
Optional: On the Overview tab, toggle the Reopen tickets if a new comment was added option to make sure that a new comment reopens closed tickets.

Results: Looking for customizing your helpdesk email address? See Display a custom helpdesk email address to your end-users

How to restrict admins to see a service's tickets in the Console?

By default, admins have full access to all your helpdesk services. However, you can restrict admins to see the tickets of certain services.

In GoTo Admin, go to Settings > Helpdesk.
On the Helpdesk services tab, select a service that you have set up.
On the Users tab, select a user whose access you want to remove from the selected helpdesk service.
Click the bin icon on the right of the user's name.

Results: Admins who are no longer members of a helpdesk service will still be able to manage its settings in GoTo Admin.

Article last updated: 31 July, 2023

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