The Dashboard is your landing page that provides a quick overview of your helpdesk tickets, and the status and health of your devices.

Being an overview page, the Dashboard lets you decide your next step when planning your daily tasks. After a quick glimpse at your outstanding issues, you can decide the most important step to take in helping your end-users.

Dashboard for users of a single account

Dashboard for users of multiple accounts

The Dashboard provides information in the following widgets:

Your command center

This widget prioritizes work for the agents, and allows agents to take action on antivirus issues, Windows updates, and overdue helpdesk tickets. By default, issues are listed by severity and number of impacted devices. The following issues are listed in this widget:

• A device has missing critical Windows updates
• Windows updates are available
• An antivirus threat has been found
• An antivirus license has expired
• The firewall has been disabled
• Real-time protection has been disabled
• The antivirus definitions have been outdated
• There's an overdue helpdesk ticket

Select an issue to navigate to the relevant page in the Console.

Remote execution jobs

The Remote execution jobs widget provides the following information on your failed Remote Execution jobs:

• The title of the job
• The number of impacted devices
• The status of the job provides a hint as to why it failed
• The date and time when the job was created
• The tenant associated with the job

As soon as you fix the failure, for example by successfully re-running the job, the entry disappears from the list. For more information on Remote Execution job details, see View the results of a Remote Execution job.

Note: This is a beta feature, currently in development. If you are interested in trying this feature, contact our sales team.

Tickets

The All tickets widget displays the following details:

• Total number of tickets that are not closed
• Number of tickets by status type
• Upcoming or overdue deadlines
• List of tickets that are not closed yet

Only those tickets are included in the Dashboard that were created in helpdesk services that you can access. See Edit LogMeIn Resolve tickets in the Console

Alerts

The Dashboard provides the following alert widgets:

• Top alert types that impact the most devices. Hover over an alert type and select View alerts to view the unacknowledged alerts of that type.
• Devices with alerts, which displays a list of devices and the number of unacknowledged alerts on each. Hover over a device's alert and select Manage device to see the hardware details and software inventory of the device.
• Alert priority represents the distribution of alerts by their importance.

See Manage incoming alerts in LogMeIn Resolve

Windows updates

View the number of devices where Windows updates have the following impact:

• The device is vulnerable and should be updated
• Windows updates are available to install
• There are optional updates available
• No information on Windows updates
• The device is up to date

See View available Windows and third-party app updates in LogMeIn Resolve

Antivirus status

Displays the following details:

• Threats detected
• Devices with an out-of-date antivirus software
• Devices without antivirus installed
• Devices protected by antivirus

For more information, see Manage antivirus protection in LogMeIn Resolve.

Hardware assets

Displays the following details:

• The overview widget displays all your hardware assets, including their assigned users, serial numbers, warranty expiry, and lifecycle date.
• The assignment status widget displays the percentage of assigned and unassigned hardware assets.
• The category widget displays the distribution of hardware assets in the various categories that you have created.

Software assets

Displays the following details:

• The overview widget displays basic information on all your software assets.
• The category widget displays the distribution of software assets in the various categories that you have created.
• The licenses widget displays information on your purchased software licenses.