Merge LogMeIn Resolve tickets in the Console
When you have duplicate tickets of the same issue, you can merge them without losing information from any of the tickets.
When you merge tickets, you can select a 'parent' ticket to keep and delete the 'child' tickets. All deleted tickets will still be available from the parent that you keep but will not be displayed on your Helpdesk page.
- Choose the parent ticket that you want to keep.
Remember: You can still open and view merged tickets from the parent ticket later. - Confirm your choice.
Tickets with child tickets are marked with a
symbol on the Helpdesk page. Merged tickets are removed from the Helpdesk page and are visible on the
Related tickets tab of the parent ticket.
Frequently Asked Questions
- How do I find merged tickets?
- Select the parent ticket, and in the ticket editor, go to the Related tickets tab at the top. Then select Merged tickets. Select a merged ticket to see its original details.
- What if I don't remember which ticket was the parent?
- You can always use the general search field at the top of any page to find a ticket that hasn't been deleted yet. Merged tickets are not deleted from LogMeIn Resolve, only removed from the Helpdesk page.
- How can I see the details of merged tickets?
-
Use the general search field at the top of the Console to search for a ticket's name or ID. Alternatively, open the parent ticket and go to the
Related tickets tab, where you can select a child ticket to view its content.
Remember: You can't edit a merged child ticket.
- Does the parent ticket inherit any details of the merged tickets?
- No.
Article last updated: 15 May, 2024