Here's how to handle incoming alerts.

1. In the Console, go to the Devices > Alerts page.
   Select Add filter to display properties that you can use to filter your device list. You have the following options:

   • Device name
   • When the alert was triggered
   • Alert type
   • Priority level
   • Policy name
   • Tenant name (if you have tenants)

   
   
2. Optional: Group your alerts to see the most relevant ones at the top of the list. You can group alerts by the following:
   • None: Alerts are not grouped in any particular way. This is default setting.
   • Alert type: Alerts are grouped by their type, such as memory usage, or software inventory change. For information on available alert types, see Set up alerts in LogMeIn Resolve.
   • Priority: Alerts are grouped by their status from Urgent to Low.
3. You have the following options:
   • Manage device: View real-time information of the device that sent the alert.
   • Create a ticket: Creates a Helpdesk ticket using the details of the alert.
   • Acknowledge: When the alert requires no further action, you can remove it from the list.
   • Solve with remote execution: Resolve the alert with an existing remote execution job.