When your end-users have issues with their assets, you can link those assets to a Helpdesk ticket to make it easier for agents to react to end-user issues.

1. Sign in to the Agent Console at http://console.gotoresolve.com.
2. On the Helpdesk page, open a ticket.
3. On the Related tab at the top, go to the Assets category and select Link assets on the right.
   

   Your available assets are listed.

4. Select the assets that you want to link to the ticket.
   You can only select assets that haven't been added to the ticket yet. To remove an already assigned asset, hover over its name and select the X sign on the right.
5. Select Link asset at the bottom.
   The asset is now linked to the ticket. There is no need to save the ticket.