You can select multiple Helpdesk tickets to manage them together.

1. In the Console, go to the Helpdesk page.
2. Use the checkboxes on the left to select the tickets that you want to manage.
   You can Add filters to select only a set of tickets or even Select all tickets.
3. You have the following options:
   • Assign tickets - Assign the selected tickets to an agent. See Assign a ticket to an agent in the LogMeIn Resolve Console
   • Unassign tickets - Remove the assigned agent from the selected tickets.
   • Transfer tickets - Transfer tickets to another helpdesk service. See Transfer a ticket to another helpdesk service in LogMeIn Resolve
   • Mark as read - Clear the notification (exclamation mark) from the Updated field and acknowledge the change in the ticket.
   • Mark as unread - Mark the ticket as having some content change that you should investigate. This is highlighted by an exclamation mark in the Updated column. The Updated column also serves as a notification for agents so that they see when the content of a ticket has changed. This is an agent-specific notification, meaning that if an agent views the ticket, its Updated status will only change for that specific agent. Other agents will still see the ticket as unread.
     Note: New tickets that end-users create from an email or from Microsoft Teams are initially marked as unread.
   • Close tickets - Change the status of the selected tickets to Closed. See Close helpdesk tickets in the LogMeIn Resolve Console
   • Delete tickets - Remove the selected tickets from your helpdesk service. If there is a network issue during deletion, the selected tickets are reverted to their original status.