You can select multiple Helpdesk tickets to manage them together.

1. In the Console, go to the Helpdesk page and change the view to list view.
2. Use the checkboxes on the left to select the tickets that you want to manage.
   You can Add filters to select only a set of tickets or even Select all tickets.
3. You have the following options:
   • Assign tickets - Assign the selected tickets to an agent. See Assign tickets to an agent in the LogMeIn Resolve Console
   • Unassign tickets - Remove the assigned agent from the selected tickets.
   • Transfer tickets - Transfer tickets to another helpdesk service. See Transfer tickets to another helpdesk service in LogMeIn Resolve
   • Merge tickets - By merging tickets, you can reduce the number of tickets that are created about the same issue and are essentially duplicates of one another. For example, when multiple end-users create tickets about a network error, you can merge them under one ticket. Merged tickets will be removed from your Helpdesk ticket list, but will be available through their parent ticket. Only available when you select multiple tickets.
   • Link tickets to problem - Link tickets to a problem ticket. This option is only available if you have at least one problem ticket in the Problem management menu.
   • Create problem from tickets - Create a problem ticket to which the selected helpdesk tickets are automatically linked.
   • Mark as read - Clear the notification (exclamation mark) from the Updated field and acknowledge the change in the ticket.
   • Mark as unread - Mark the ticket as having some content change that you should investigate. This is highlighted by an exclamation mark in the Updated column. The Updated column also serves as a notification for agents so that they see when the content of a ticket has changed. This is an agent-specific notification, meaning that if an agent views the ticket, its Updated status will only change for that specific agent. Other agents will still see the ticket as unread.
     Note: New tickets that end-users create from an email or from Microsoft Teams are initially marked as unread.
   • Close tickets - Change the status of the selected tickets to Closed. See Close helpdesk tickets in the LogMeIn Resolve Console
   • Manage labels - Add or remove labels from the selected tickets.
   • Delete tickets - Remove the selected tickets from your helpdesk service. If there is a network issue during deletion, the selected tickets are reverted to their original status.