Assign a ticket to an agent in the LogMeIn Resolve Console

You can manually assign a ticket that no one has picked up yet or reassign one to another agent.

Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.

Sign in to the Agent Console at http://console.gotoresolve.com.
Go to the Helpdesk page and select a ticket.
Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Assign ticket.

Note: This option is only available for tickets that have not been closed yet.
In the Assigned to field, type your agent name.
Save your changes.

Results:

Tip: You can set up alerts when a ticket is created or modified. See Set up email notifications in GoTo Admin.

Article last updated: 4 July, 2023

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