Assign tickets to an agent in the LogMeIn Resolve Console
You can manually assign tickets that no one has picked up yet or reassign them to another agent.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
- Select Assign tickets in the Manage tickets side panel.
Results: Tickets are assigned to the selected agent.
Tip: You can set up alerts when a ticket is created or modified. See Set up email notifications in GoTo Admin.
Article last updated: 7 July, 2025