Set up a content approval process in your LogMeIn Resolve knowledge base
When multiple editors work in your knowledge base, an admin can set up an approval flow to make sure that your customers and agents use the right content.
Note: This feature requires a Premium license.
The content approval process allows users in your organization to take the following roles:
- An "editor" can create new content and update existing articles, but they cannot publish these changes. By default, when an admin enables the approval flow, all users can only edit content.
- A "publisher" can create, approve, and publish content. An admin must grant content publishing rights to at least one user in GoTo Admin.
An admin can make any user an editor or publisher, regardless of their role in LogMeIn Resolve. Here's how:
- Sign in to GoTo Admin.
- Go to the
Settings > Knowledge base page. - Toggle the Enable approval flow option.
- Save your change.
- Go to the
People > Users page and select a user who you want to give publishing right. - On the Settings tab, toggle the Publish knowledge base articles option.
- Save your change.
First, enable the approval process in your company.
Next, assign a publisher role to selected users.
Article last updated: 31 January, 2025
