Admins of an organization can see the following user information:

Name

Name of the user.

ZT role

Role of the user in LogMeIn Resolve, which is either Admin or Member. Only admins have access to GoTo Admin.

Email

Email address of the user, which is associated with their GoTo account. One GoTo account may access multiple GoTo products.

User activity status

The following user statuses are available:

• Invite sent - A GoTo user account has been created for the user, who has received a welcome email, but has not yet set up the account. In other words, since the user has not created a password, they are unable to use LogMeIn Resolve.
• Inactive - The user account has been deleted, but the signature key has not been revoked. It is the admin's responsibility to revoke unused signature keys.
• Active - A GoTo user account has been created for the user and it has been activated by setting up a password.
• No product - A GoTo user account has been created and the use set up a password, but the account has no product assigned to. This typically happens when a user was created from the Helpdesk ticket editor in the LogMeIn Resolve Console as an end-user. Since end-users can track their tickets in the End-user Portal, they do not need a LogMeIn Resolve product to use the ticketing feature.

Signature key status

• Active - The user has created a signature key
• Inactive - The user does not have an approved signature key yet

Recovery file

• Active - The user has created a recovery file
• Inactive - The user does not have a recovery file yet

Recovery file creation date

Date when the recovery key was created.