Manage your LogMeIn Resolve tenants in GoTo Admin
You can assign users to your tenants to control which agent has permission to manage a company's day-to-day tasks in the Console. Whether those tasks are related to devices, helpdesk tickets, remote support sessions, assets, or knowledge base articles, an agent that you add to a tenant will have complete visibility of that tenant.
To manage your user’s access to existing tenants, do the following:
- Go to the
People > Tenants menu. - Open the More menu on the right and select Manage users.
Remember: You can only manage one tenant at a time and tenants are currently managed in the Console, not in GoTo Admin.
What to do next: There are few things to take into consideration:
- Admins can see all tenants at all times, regardless of being a user of a tenant or not.
- When you add a user to a tenant, they will only see the devices and device groups linked to that tenant.
- When a user with member role is not added to any tenant, they only see items without a tenant.
- Device groups of a tenant are visible to those users who are assigned to that tenant.
- A single user can be assigned to multiple tenants.
- The MSP license allows you to add one user to your account. To add more users to manage your tenants, you need to purchase additional agent add-ons. If you want to let your customer sign in to LogMeIn Resolve and see their devices (one of your tenant's devices), you must also purchase additional agent add-ons.
- You can only create tenants in the Console. However, you cannot assign users to a tenant when you create it.
Article last updated: 3 April, 2025
