Manage your LogMeIn Resolve tenants in GoTo Admin
You can assign users to your tenants to control which agent has permission to manage a company's day-to-day tasks in the Console. Whether those tasks are related to devices, helpdesk tickets, remote support sessions, assets, or knowledge base articles, an agent that you add to a tenant will have complete visibility of that tenant.
To manage your user’s access to existing tenants, do the following:
- Open the More menu on the right and select Manage users.
Remember: You can only manage one tenant at a time and tenants are currently managed in the Console, not in GoTo Admin.
What to do next: There are few things to take into consideration:
- Admins can see all tenants at all times, regardless of being a user of a tenant or not.
- When you add a user to a tenant, they will only see the devices and device groups linked to that tenant.
- When a user with member role is not added to any tenant, they only see items without a tenant.
- Device groups of a tenant are visible to those users who are assigned to that tenant.
- A single user can be assigned to multiple tenants.
- The MSP license allows you to add one user to your account. To add more users to manage your tenants, you need to purchase additional agent add-ons. If you want to let your customer sign in to LogMeIn Resolve and see their devices (one of your tenant's devices), you must also purchase additional agent add-ons.
- You can only create tenants in the Console. However, you cannot assign users to a tenant when you create it.
Frequently Asked Questions
- I can only view the list of tenants in GoTo Admin, but where can I manage them?
- We are currently working on migrating all tenant configuration capabilities to GoTo Admin. Until then, tenants can be created, edited, and updated in the Console. The only exception is user permission management, which you can already do in GoTo Admin.
- Are all modules of Resolve hiding tenants that my agents don’t have access to?
- All modules are currently supporting tenant-based permissions, with the exception of the Dashboard. We are currently working on implementing the missing functionality to ensure that no part of Resolve displays tenants that the user does not have access to.
- I have added a new tenant, but my agents can’t see it in the Console. How come?
- Similar to how device groups work, when a new tenant is created, users are not assigned automatically. Only after you add a user to the tenant will that user see that tenant in the Console.
- I’m an admin, why can I see the new tenant in the console even though I’m not added to the tenant?
- Admins can see all tenants in the Console at all times, regardless of being a user of a tenant or not.
- I have already created tenants before this feature was released. Do I have to add all my users to all the tenants so they don’t lose access?
- No. This change only impacts non-admin users that you add to tenants after April 3, 2025. Existing users see all tenants.
Article last updated: 7 April, 2025