Manage end-users in LogMeIn Resolve Helpdesk
You can manage and view the details of the end-users of your organization, whether they were created in the Console or in GoTo Admin.
- You have the following options:
- Select the name of a user to see their details.
- Hover over the name of the user and then select the bin icon to delete the user.
Remember: When you delete an end-user from the Console, that user will no longer be able to sign in to the customer portal to track helpdesk tickets, and agents will not be able to assign tickets to that end-user. If the deleted end-user also has a GoTo account, they can still access their other GoTo products, as their GoTo account is not deleted.
- Select Add new user at the bottom of the list to create another end-user. See Create end-users from the LogMeIn Resolve ticket editor.
Note: Helpdesk and asset management use the same list of end-users. If you create an end-user from a helpdesk ticket, you will be able to assign that user to an asset.Tip: You can display additional information on an end-user's details panel by creating custom fields in GoTo Admin. See Manage custom attributes.
Frequently Asked Questions
- How can I edit end-users?
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End users can be edited in GoTo Admin on the Users page. To edit a user, open their profile and select Edit details.
If you can't find the user you want to edit then the user was added from LogMeIn Resolve and not through GoTo Admin. In this case, you can manually create the use in GoTo Admin. This will not re-create already existing users but add them to the GoTo Admin page. Once the user is visible in GoTo Admin, you can edit the user as described above.
- Do end-users created in the Console appear in GoTo Admin as well?
- No. The end-users that you create in the LogMeIn Resolve Console are visible in the Console only. However, the Console also lists users created in GoTo Admin, which makes the Manage users panel the only list that contains all users of your organization.
- If I delete a user in LogMeIn Resolve that was created in GoTo Admin, will that person still be able to use other GoTo products?
- Yes. By deleting users from LogMeIn Resolve, you do not delete their GoTo accounts. Therefore, they will still be able to use other GoTo products, such as GoTo Meeting.
- Can I add two end-users with the same name?
- Yes. Their email addresses must be different though.
- I have multiple organizations set up in LogMeIn Resolve. Can I create the same end-user in each of my organizations?
- Yes, but you have to create the same end-user for each organization separately. You cannot add an end-user to all your organizations in one step.
Article last updated: 29 August, 2025