Finalize the account creation process and sign in to the end-user portal after receiving an email notification.

1. Find the email that GoTo sent you when either your helpdesk ticket or a GoTo account was created for you.
   
   Email sent after you have created a helpdesk ticket

   
   Email sent after an account was created for you
2. Click Visit Helpdesk or Get started in the email you have received.
3. Depending on whether you already have a GoTo account, for example because you have a GoTo product license, the following occurs:
   • If you have an account, you are taken directly to the Customer Portal.
     Note: You may have to create a new password.
   • If you did not have a GoTo account before, you are taken to the password creation page. After you enter a password for your account and confirm it, you are taken to the Customer Portal.
4. Sign in to the Portal with your GoTo account.