Admins can use the GoTo Resolve app in Microsoft Teams to communicate with other users and set up channeling between Microsoft Teams and LogMeIn Resolve.

1. Open a channel to which the GoTo Resolve app is added and select Start a post.
2. In the message body, type @goto resolve, then select the GoTo Resolve bot.
   

   Result: A list of commands is automatically displayed.

3. Select one of the following commands, then select Post:

   Help

   Provides links to our help site and lets you sign up for LogMeIn Resolve.

   Link channel

   Configures the current channel to work with LogMeIn Resolve. Select a helpdesk service service from the drop-down menu.

   For detailed instructions on linking a Microsoft Teams channel to a helpdesk service, see Setting up ticketing in Teams – Link a helpdesk service to an agent channel.

   Unlink channel

   Removes the link between the current channel and the helpdesk service that you've configured. This means that end-users will be unable to create tickets in that channel (helpdesk service) and agents will be unable to manage tickets in that team in Microsoft Teams.

   Important: From end-users' perspective, as long as the GoTo Resolve app (that is, the bot) is added to another team, they will still be able to create tickets on another helpdesk service.

   View service links

   Shows how channels are linked to triage teams and helpdesk services in your company.

   Unlink account

   Makes all configured channels unavailable for creating tickets in LogMeIn Resolve.

   Important: You will not be able to update or edit tickets that were previously created in Microsoft Teams.

   Create ticket

   Creates a helpdesk ticket in the channel. See Work with Microsoft Teams as an end-user in LogMeIn Resolve for instructions on how to create a ticket in Microsoft Teams.