Admins, can use the LogMeIn Resolve app in Microsoft Teams to communicate with other users and set up channeling between Microsoft Teams and LogMeIn Resolve.

When you are in a team that has been set up to work with LogMeIn Resolve, type a slash ( / ) character to list the available shortcuts:

• Help - Provides links to our help site.
• Link channel - Configures the current channel to work with LogMeIn Resolve. When you have multiple companies added to LogMeIn Resolve, you can select which channel you want to associate with a specific company.
  Remember: In Microsoft Teams, you must turn off Channel moderation to be able to link a channel. For more information, see the Microsoft support site.
• Unlink channel - Removes the link between the current channel and the helpdesk service that you've configured. This means that end-users will be unable to create tickets in that channel (helpdesk service) and agents will be unable to manage tickets in that team in Microsoft Teams.
  Important: From end-users' perspective, as long as the LogMeIn Resolve app (that is, the bot) is added to another team, they will still be able to create tickets - on another helpdesk service.
• View service links - See how channels are linked to triage teams and helpdesk services in your company.
• Unlink account - Makes all configured channels unavailable for creating tickets in LogMeIn Resolve.
  Important: You will not be able to update or edit tickets that were previously created in Microsoft Teams.
• Create ticket - Creates a helpdesk ticket. See Create LogMeIn Resolvetickets in Microsoft Teams