Start a support session from a LogMeIn Resolve ticket in Microsoft Teams

Agents can initiate support sessions with end-users.

Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.

Important: The ticket must be assigned to you to start a support session.

In Microsoft Teams, choose the team that is set up as a support channel.
Select the ticket from where you want to start a support session.
Choose Support session.
The person receiving support has to accept the agent's request, and then download and run the LogMeIn Resolve app. During the support session, the end-user can pause screen sharing.
To end the session, select End session.

Agents' responsibilities during support sessions

Chat with the end-user.
View details of the remote device, including CPU and memory usage, and system information.
Add notes and accounting information to the session that are visible in reports.
Send and receive files.
Reboot the end-user's computer.
Switch between end-user's monitors.
Share your screen with the end-user.
Close the session.

Article last updated: 21 July, 2022

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