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Work with multiple organizations in Microsoft Teams

When you support multiple organization with LogMeIn Resolve, you can link a helpdesk channel to a specific organization.

Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
  1. In Microsoft Teams, create a new or select an existing standard channel.
  2. Select Start a post at the bottom.
  3. Type @goto resolve and press Enter.
  4. From the drop-down list, choose link channel and press Enter.
    Remember: In Microsoft Teams, you must turn off Channel moderation to be able to link a channel. For more information, see the Microsoft support site.
  5. Select the organization that you want to associate with your selected team in Microsoft Teams.
  6. Select Submit.
  7. Select the helpdesk service where you want to create tickets.
  8. Select Submit.
Related Articles:
  • Work with Microsoft Teams as an agent in LogMeIn Resolve
  • Work with Microsoft Teams as an admin in LogMeIn Resolve
Article last updated: 27 June, 2025

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