When you support multiple organization with LogMeIn Resolve, you can link a helpdesk channel to a specific organization.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
- In Microsoft Teams, create a new or select an existing standard channel.
- Select Start a post at the bottom.
- Type @goto resolve and press Enter.
- From the drop-down list, choose link channel and press Enter.
Remember: In Microsoft Teams, you must turn off Channel moderation to be able to link a channel. For more information, see the Microsoft support site.
- Select the organization that you want to associate with your selected team in Microsoft Teams.
- Select Submit.
- Select the helpdesk service where you want to create tickets.
- Select Submit.