Create LogMeIn Resolvetickets in Microsoft Teams
End users can create tickets about issues that require assistance from an agent.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
If you're in a hurry, see this video on ticket creation:
- Select Create Ticket.
The Create Ticket window appears.
- Create your ticket.
After creating a ticket end-users have the following experience:
Results: The ticket is channeled to the agents of the selected helpdesk service. When alerts are configured, both the relevant agents working in Microsoft Teams and the end-user who created the ticket receive a notification of the new ticket. The end-user also receives an email notification. Whenever the ticket is updated the end-user receives email notifications about the changes. A ticket created in Microsoft Teams will have the name of the end-user as displayed in Microsoft Teams.
What to do next: Here's what you can do after you create a ticket:
- Add comment - Add a comment to the ticket.
- Edit ticket - You can edit the summary and priority of a ticket as well as add more details about the issue.
Tip: You can set up alerts when a ticket is created or modified. See Set up email notifications in GoTo Admin.
Article last updated: 10 December, 2024
