Troubleshoot adding users to your LogMeIn Resolve account
If you get an "Internal server error: the server was unable to complete your request" error when trying to add a user to LogMeIn Resolve you are most probably trying use more licenses or add-ons than you have in your plan. Free up a license or purchase an extra one.
Additional errors when adding users
Check out the following hints if you get a "Something unexpected happened when performing the request, try again later." error when trying to add users.
- Check if the Agent has Super admin permissions
- Check if the user is assigned to the given product
- Check that the Super admin selected the correct product for the end-user when they created the user profile
- Check if you have enough licenses
- Check if the email address is correct
- Check the end-user's role
- Check if a device has been assigned to the end-user
Note: If the account was migrated from a GoToAssist account, follow the information in the migration guide
Article last updated: 26 May, 2023
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