Manage my product licenses in the admin portal

If you're an admin in your company account, you can purchase, assign, and manage product licenses for all users in your account.

GoTo Admin

Add a product license

Before you begin: You must have an admin or super admin role to perform this task.

You can add a product license in GoTo Admin whenever you add a new user, from Home > Products, or Billing > Subscriptions. The steps below will show you how to add a product license from the Products page.

Sign in to GoTo Admin.
Select Home from the left navigation menu.
Select Products from the left panel.
Select Add licenses at far right. This will open the Subscriptions page from the Billing menu in a new tab.

Attention: If you don't see the Add licenses button, you may not have the right permissions. If you have the "Manage licenses" permissions and still can't add product licenses or add-ons, please contact your Sales Representative directly and they can assist you further.
Select View details under the product in which you want to add a new license.
This will take you to the product subscription details page, where you can review, add to, or upgrade your plan. Available licenses, add-ons, and upgrade options are different for each product.
Specify how many licenses or add-ons you want to add to your account. Available licenses, add-ons, and upgrade options are different for each product. Your cart will appear on the right side of your screen once you start adding options to your plan.

Note: If the price appears different than your usual rate, select Contact support.
Once you're done, select Check out at bottom right.
Follow the steps in Checkout to review and finalize your purchase.

Assign a product license to a user

Before you begin: You must be a Super admin or an Admin, or have the "Manage users" role permissions, to perform this task.

You can assign a product license whenever you add a new user. However, if you want to assign a license to a user that's already been added, follow these steps:

Sign in to GoTo Admin.
Select People from the left navigation menu.
Select Users from the left panel.
Hover your mouse over the desired user, select the icon at far right, then select Add products.
Check the box next to each product you want to assign to that user. Click the arrow at far right of each product to enable or disable specific product features.
Optional: Check the box next to Send product change notification email.
Select Add products.

Remove a product license from a user

Before you begin: You must be a Super admin or an Admin, or have the "Manage users" role permissions, to perform this task.

Sign in to GoTo Admin.
Select People from the left navigation menu.
Select Users from the left panel.
Hover your mouse over the desired user, select the icon at far right, then select Remove products.
Check the box next to each product you want to unassign from that user.
Optional: Check the box next to Send product change notification email.
Select Remove products.

Article last updated: 27 January, 2025

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