Add a user in your admin portal
Manually add new user(s) to your account with product licenses, permissions role, basic settings, and then send them a welcome email to get started!
GoTo Admin
Before you begin:
- You must have an admin or super admin role to perform this task.
- If you want to automatically apply preset product settings to new users, you will need to create a product settings template prior to adding users.
- If you want to add your new user(s) to a user group, you will need to create a user group before adding the user.
- If you want to send a custom welcome email to your new users, you will need to customize your email templates in Account settings before adding users. Otherwise you can send a default welcome email.
- Go to
People > Users from the left navigation menu. - Select
Add user at the top right. - Check the box next to each product you want to assign to your user(s), then select Next. You can skip this step if you are adding an admin or end-user without products.
Tip:- Click the arrow at far right of each product to enable or disable specific product features.
- If you want to add multiple users with different product access, you will need to add those users separately.
- If you do not have a product license available, you'll need to purchase one.
- You can skip this step if you are adding an admin without products, adding an end-user only, or would like to add products to users at a later date.
Results: The user will receive a welcome email with instructions to create a password and sign in to their account. However, if the user already has an existing account, they'll receive an invitation to transfer their license to the new account. If accepted, any user data will move from their old account to the new one. If declined, the newly created account will be suspended and you will recover that new user's license to assign to another. If a user does not receive the welcome email within 10 minutes, have them check their junk/spam folders. You can also re-send the invitation.
What to do next: If you want to update a specific user's settings, visit
Change a user's settings to learn more.
Send the new user Getting Started with LogMeIn Resolve to help them get started.
Article last updated: 30 September, 2025