Why did I get an error message when I tried to add a new user in GoTo Admin?
If you received an "Internal server error: the server was unable to complete your request" error when trying to add a user, you are likely trying to use more licenses or add-ons than you have available.
Before you begin: You must have an admin or super admin
role to perform this task.
- Select
Home > Products and verify that your account has available licenses to assign to users.Result: If you do not have available licenses, you will not be able to add a new user.
Troubleshooting: You can purchase additional licenses (and/or add-ons), or remove a license from an existing user who may no longer be using the license.
What to do next: Retry
adding the new user.
Article last updated: 14 April, 2023
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