Discover LogMeIn Resolve the next generation of GoTo Assist
Are you looking for a more efficient and enhanced support experience? LogMeIn Resolve is engineered to deliver an even smoother experience, helping you overcome daily challenges faster than ever before.
Why was I selected to receive this offer?
You’ve received this invitation because we believe it aligns with your IT support needs. This is an opportunity to try out LogMeIn Resolve. Consider this your testing environment for exploration. With significant product performance improvements released in 2024, we are convinced that LogMeIn Resolve can take your support experience to new levels.
Why LogMeIn Resolve?
You have access to the same GoTo Assist features you know and love, and so much more.
LogMeIn Resolve offers a wide range of enhancements, including its modern user interface, robust remote support, remote sound, VoIP, and smarter in-session file sharing capabilities, all designed to enhance your experience. Plus, with airtight security features such as
Zero-Trust Security, you can rest assured that your business is safe.
Learn more
We have collected a sequence of articles to get you started in LogMeIn Resolve: LogMeIn Resolve 101. You can connect with GoTo’s Support Team or join a live Q&A session if you have any questions or concerns. Register Here for Office Hours.
Frequently Asked Questions
- How should I leverage this new LogMeIn Resolve environment?
- You can imagine this as a playground to try out core GoTo Assist features you love but powered by LogMeIn Resolve. We encourage you to try starting an instant remote support session, running tests, and familiarizing yourself with the console. You can also view reports, add devices, and explore the device quick view functionality for managed devices.
- What else am I getting with LogMeIn Resolve?
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With
LogMeIn Resolve, you get to keep the features you know and love in GoTo Assist, but also have access to enhanced features and functionalities.
Feature comparison Feature GoTo Assist LogMeIn Resolve Attended remote support ✓ ✓ Chat interface with file sharing ✓ ✓ Remote view and remote control with convenient session management features ✓ ✓ Native application with the ability to run multiple sessions ✓ ✓ Unattended remote access ✓ ✓ Remote support session with remote sound ✓ Remote support session with remote control ✓ Hide and restore wallpaper ✓ Improved stream quality during remote support sessions ✓ Adjustable in-session stream quality settings ✓ Powerful in-session file manager for attended and unattended remote support sessions ✓
- Does GoTo Assist sync settings with LogMeIn Resolve?
- Yes, with each LogMeIn Resolve login, the most up to date GoTo Assist settings will automatically sync to LogMeIn Resolve. However, changes made within the LogMeIn Resolve console will not sync to GoTo Assist. This is intentionally set to ensure risk-free testing in LogMeIn Resolve without any impacts to your GoTo Assist experience. For example, if you decide to enable recordings in GoTo Assist, sessions will also be recorded in LogMeIn Resolve. On the flip side, if you decide to disable recordings within LogMeIn Resolve, this will not apply to GoTo Assist. Changes made in LogMeIn Resolve will not sync to GoTo Assist.
- Will I be charged for LogMeIn Resolve?
- There is no payment required or subscription attached to using this LogMeIn Resolve environment during the trial period. If you do not opt back to GoTo Assist, your account will automatically transition to a paid LogMeIn Resolve plan after your trial period.
- Does my billing experience change if I upgrade to LogMeIn Resolve?
- During the trial period of LogMeIn Resolve, you will not be billed. However, after the trial, the bill will reflect your subscription to LogMeIn Resolve. The bills will be sent via email to the billing contacts on record. If needed, you can specify additional billing contacts in GoTo Admin. You will continue to pay the same amount, with the same conditions and renewal date as for GoTo Assist. Following the trial, we will cancel your GoTo Assist account, and send you a credit memo, therefore we highly recommend to download invoices while you still have access to GoTo Assist.
- Why did my taxes increase on my last invoice/charge (Arizona customers only)?
- GoTo identified that county taxes were not being charged for GoToAssist services provided to Arizona customers. After reviewing our tax rate configurations, we corrected this oversight. The increase on the current invoice reflects the newly applied county taxes, which are now being charged and remitted to the appropriate county tax agency.
- What can I use GoTo Admin for?
- GoTo Admin is the new administrative console that replaces the legacy admin center. Your settings, user accounts, and unattended device credentials will all be migrated to GoTo Admin.
- Will I lose access to GoTo Assist?
- No. You will not lose access to GoTo Assist by testing out LogMeIn Resolve. You can revert to GoTo Assist at any time during the trial period, by clicking the respective option in GoTo Admin.
- Where can I find information while trying out LogMeIn Resolve?
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The Help panel, tutorials, and Upgrade Assistant contains all the information you need.
- What happens if I add a new device to LogMeIn Resolve during my trial period?
- Your new device will be added to your LogMeIn Resolve account seamlessly, but it will not by synced to your GoTo Assist account.
- Why can't I move my device to LogMeIn Resolve?
- Most probably, your device is offline. Ensure the device is online and retry the import process.
Article last updated: 25 September, 2024