Upgrading from GoToAssist: Self-service flow in the product

To upgrade from GoToAssist and access the self-service flow in the product, follow these steps:

When you move your unattended devices to LogMeIn Resolve, you have the option of going through a self-service migration flow or getting assistance. During the transition, your GoTo Assist data and settings will be transferred to LogMeIn Resolve, but your current device groups and settings will not be moved over. Any devices that you upgrade during the trial will coexist in both LogMeIn Resolve and GoTo Assist until you choose to upgrade them. The process is designed to have minimal impact on your remote support operations, with a connection checker in place to ensure a smooth transition. Before migrating, make sure to review the specific system requirements for using LogMeIn Resolve. Technical support will be available to assist you during the transition, and you can rest assured that there will be no downtime or disruption to your service. After completing the transition, remember to uninstall the GoTo Assist endpoint from your device, and make sure that your agents follow a specific checklist to ensure a seamless upgrade process.

Log in to the GoToAssist Remote Support v5 Web Console at https://console.gotoassist.com/.
Select Discover LogMeIn Resolve in the top banner.
Read the feature comparison and select Continue to LogMeIn Resolve.
Set up your LogMeIn Resolve trial account, check I understand, and click Get LogMeIn Resolve.
Result: You will be redirected to the LogMeIn Resolve web console.
Take a tour of LogMeIn Resolve by selecting Take a tour.
When prompted select Import devices to import your GoTo Assist devices to LogMeIn Resolve or select Remind me later if you want to explore LogMeIn Resolve first.

Removing devices from LogMeIn Resolve

Select your online Assist devices that you want to remove from your LogMeIn Resolve instance and click Import all devices.
Click Remove devices.

Results: The selected devices will be removed from your LogMeIn Resolve instance.

Importing devices from Assist to LogMeIn Resolve

Select your online devices which you want to import and click Import all devices.
Click Import to LogMeIn Resolve.
Click Import (x number of) devices in the confirmation dialog.
Do not close LogMeIn Resolve during the import process.

Results: You devices will be displayed in the All devices list in the Devices tab. You can easily identify these devices from the Product version column.

What to do next: You can read about accessing the most common features in LogMeIn Resolve in our Upgrading from GoToAssist: The first steps in LogMeIn Resolve article.

Article last updated: 25 September, 2024

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