Bulk import items

To enhance the efficiency and speed of our import process, you can import assets via template in batches of up to 1000 items at a time. This limit helps prevent import bottlenecks and ensures a smoother, faster import experience.

In the Console, go to the Inventory page.

Note: If you have multiple accounts, select your organization in the top-left corner next to the LogMeIn Resolve logo.
Select Import from template at the top of the screen.
Get your item data prepared as per the instructions.
Confirm you have read the requirements in the Fill in the required data fields and Use an existing type or create a custom one panels by selecting Got it at the bottom.

Remember: Category and Item name are required fields. Make sure to double-check the spelling of custom item types in your template, as the Inventory will create new ones based on the incorrect spelling if it does not find an existing custom item type in your data.
Download the template by selecting the Download template button.
Populate the template with your data.

Note: The first row in the template is a dummy data row displaying the expected formats for the respective columns. You can delete this row before the upload, or remove the dummy item from your inventory after having finished the import.

Important: You can remove and re-arrange columns in the import template. You can also add additional columns to the template, which will be converted into custom fields during the import.
Select Upload from computer and navigate to the template you want to add.
Select Import data in the bottom right corner of the screen.
Select Finalize import if the data looks OK. Otherwise, select Back, make changes in the template, and start again from Step 7.

Note: Upon import, a de-duplication check is run in the background based on the serial number, asset ID, and device ID (if available). Duplicate items are updated in the inventory with data in the template.

Important: You can add a maximum of 50,000 items to your account.
The imported items get displayed on the top of the list when the Added date column is sorted A-Z (default).

Frequently Asked Questions

What is the difference between importing and updating assets?

You can use LogMeIn Resolve to both add new assets and update existing ones. During import, if an asset already exists in the system, its details will be updated with the data from the imported template.

Can I update both managed devices and unmanaged assets?

Yes, you can update unmanaged assets, such as printers and monitors, as well a managed devices. As long as each asset is uniquely identified in your uploaded template, it can be updated in LogMeIn Resolve. The following data is updated during import:

For managed assets, only asset-specific details, such as warranty information and assigned user, will be updated.
For unmanaged assets, all data fields are updated.

How can I make sure an asset is uniquely identified?

Users are reminded during import to ensure the Asset ID, Device ID, and Serial Number from the asset export are included in the import template. As long as these identifiers are unique in your template, you can update your existing assets.

What if there are duplicate items in the uploaded template file?

Upon detection of duplicate records in a template file, the following happens:

If the same serial number is used several times in the imported template, it will create serial number duplicates in the inventory list. These serial number duplicates can be identified and cleaned up using the List of duplicates as described in Import managed devices.
If the same asset ID or device ID is used multiple times in the imported template, then only the last instance will be considered during import.

Article last updated: 8 October, 2025

Bulk import items

Frequently Asked Questions

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC