After adding the GoTo Resolve app to your channels for your agents and other users, you must link the agent channels to your LogMeIn Resolve helpdesk services.

1. Open a channel you want to link to a helpdesk service and select Start a post.
2. In the message body, type @goto resolve and press Enter.

   Result: This ensures that the GoTo Resolve bot is mentioned in your post and brings up the suggested command list.

   

3. Select link channel, then Post.

   Result: The GoTo Resolve bot posts a message for you to select a helpdesk service.

4. From the bot message, choose the service you want to link to the channel, then select Submit.
   

Results: Your helpdesk service is connected to the agent channel. When someone in your organization creates a ticket for that specific helpdesk service, the ticket appears in the corresponding channel for your agents to pick up.

The ticket also appears in the LogMeIn Resolve Console.