Setting up ticketing in Teams – Add LogMeIn Resolve to Microsoft Teams
As an administrator, you need to make sure that the GoTo Resolve app is added to all of your users' Microsoft Teams workspace.
LogMeIn Resolve is integrated with Microsoft Teams using the
GoTo Resolve app. For your employees to be able to use the Helpdesk feature in
LogMeIn Resolve, you need to ensure the following:
- Everyone in your organization must add the GoTo Resolve app to their Teams workspace. This includes the administrator who takes care of the integration, the support agents who handle tickets, and everyone who should be able to submit tickets. Users can do this by themselves or you can preinstall the app for everyone.
- The GoTo Resolve app must be added to the channels you create for your end-users to submit tickets and for your support agents to handle tickets.