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Connect to LogMeIn hosts from LogMeIn.com

Connect to LogMeIn host computers in your account from LogMeIn.com.

Before you begin:
Connect to any computer that meets these conditions:
  • LogMeIn Pro host software must be installed and running on the host
  • The host must be turned on
  • The host must be connected to the Internet
  • The host must not be in Sleep mode or Hibernation mode
    Tip: If the host computer is on a network with other LogMeIn Pro host computers then you may be able to wake it using Wake On LAN. To review Wake On LAN requirements, see Wake a LogMeIn host computer using Wake On LAN.
  • The host must not already be controlled by another LogMeIn Pro user
    Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.

To connect from your browser:

  1. Go to LogMeIn.com.
  2. Log in to your account using your LogMeIn ID (email address).
    You are redirected to the GoTo sign in page.
  3. Make sure your email address is correct and select Next.
  4. Type your password and select Sign In.

    Result: The Computers page is displayed.

  5. On the Computers page, select the computer you want to access.
    Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click.

    Result: The host will attempt to make a connection to the host. You will be prompted to authenticate to the host.

  6. Log in to the computer using the appropriate authentication method:
    • If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
    • If prompted, enter the Computer Access Code you created when you installed LogMeIn Pro to the host computer.
    Remember: Do not enter your LogMeIn ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

    Result: Your session begins upon successful authentication. The first time you start a remote session you may be asked to install the LogMeIn Pro Client app or an Internet Explorer browser plug-in to the computer you are using to initiate the remote session.

Can I log out of Windows on the host computer and still connect remotely?

To access a host computer, that computer must be powered on and connected to the internet. A user does not need to be logged into Windows for you to connect. Once you take remote control of the host computer, you will see the Windows logon screen which will allow you to select a user profile to access.

What if I don't have a user on my remote host computer? (Computer Access Code)

On some computers you may be prompted to enter a Computer Access Code, also known as "computer passcode". Usually you are prompted to create a Computer Access Code when you install the host software to a remote computer that is not configured to require a Windows or Mac user name and password (when you start the computer, it is ready to go without entering a password). The Computer Access Code gives you assurance that only people who know the special code can access your remote computer.

Important: Do not lose your Computer Access Code. It can be changed from the host - that is, the remote computer - itself, but cannot be retrieved! In other words, there is no way to change it remotely from the LogMeIn website or from the Client app. See Change your Computer Access Code.
Remember: Do not enter your application password when asked for a Computer Access Code as they have different purposes.
Tip: Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account called LogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser.
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