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Change your Computer Access Code

You can create a Computer Access Code - also known as computer passcode - on computers that do not require you to enter a password to sign in. We are unable to retrieve a lost Computer Access Code, but you can change the access code directly on the remote host computer.

Not all versions of Windows require the use of a password. When there is no Windows password, a hidden windows user, called LogMeInRemoteUser, will be created.

The Computer Access Code you create when installing LogMeIn Pro actually corresponds to the LogMeInRemoteUser Windows account. If you create an access code, you will not be prompted to enter the username, because the host software detects the LogMeInRemoteUser account. If you were not prompted to create an access code, you should enter the Windows username and password that you use when Windows is starting up.

This procedure is only valid on host computers already set to use a Computer Access Code.

  1. Go to the host computer that you want to be able to access remotely.
  2. Select the application icon and then LogMeIn Control Panel.


    Windows host


    Mac host
  3. Select LogMeIn Control Panel

    Result: The LogMeIn Control Panel is displayed.

  4. Select the Options tab.
  5. Under Username and Password, select Change Computer Access Code....
  6. Type and confirm your new Computer Access Code.
    The Access Code you create is stored as a Windows password. This means that it is subject to any password policy on the computer or domain.
  7. Select OK to save your change.
What to do next: If you want to remove your Computer Access Code, clear the Access Code field and save your change.

Alternate solution: "control userpasswords2"

If you have forgotten your access code, you are required to be at the host computer to change it. If you need further assistance, please make sure you're at the host computer before contacting Customer Care.

Note: We do not recommend you use an Access Code on a domain as the Access Code is attached to a local computer account called the LogMeInRemoteUser. Since it is a local user, it has no access to domain resources such as the mapped drives and File Manager. You may also have difficulties logging in.

To keep the Access Code for other users to login, you will need to select More on the host computer login page. Here you will be able to enter in the username and password. In the case of an Access Code, you would enter the username as LogMeInRemoteUser and the password as your created access code. Once entered, select This Computer from the Log on to box. You should be able to log in, but will have no access to network resources.

If you do not wish to go through the above every time you try to log in, you can remove the Access Code.

  1. Go to the host computer that you want to be able to access remotely.
  2. On the host, open the Run window: On Windows 7 or later, go to Start and type run in the Search field.
  3. Type control userpasswords2 and select OK.
  4. On the list of users, select LogMeInRemoteUser.
  5. Select Reset Password.
  6. Type and confirm your new Computer Access Code.
  7. Select OK to save your change.

Alternate solution: Create "LogMeInRemoteUser"

On a Windows host, you can set a Computer Access Code by creating a user called LogMeInRemoteUser. If you are not comfortable working with tools such as Windows Computer Management, feel free to contact GoTo for assistance.

  1. Go to the host computer that you want to be able to access remotely.
  2. Create the user called LogMeInRemoteUser, as follows:
    1. On the host, open the Computer Management window: On Windows 7 or later, go to Start and type Computer Management in the Search field.
    2. In the Computer Management window, select Local Users and Groups.
    3. On the left panel, open the Users folder and right-click to display the menu. Select New User. The New User window is displayed.
    4. In the New User window under User name, type LogMeInRemoteUser (one word, exactly as shown).
    5. Enter and confirm a password.
      Important: This password is one and the same as your Computer Access Code.
    6. Select Password never expires.
    7. Select Create. A new user called LogMeInRemoteUser is created.
    8. Close the New User window. The Computer Management window is displayed.
  3. Add LogMeInRemoteUser to the Administrators group, as follows:
    1. On the left panel, open the Groups folder and double-click Administrators.
    2. In the Administrators Properties window, select Add.
    3. Under Enter the object names to select, enter LogMeInRemoteUser.
      Tip: If you receive a Name Not Found error, select the computer's domain under Locations and set it to the local computer: computername\LogMeInRemoteUser.
    4. Select OK and close the Computer Management window.
  4. Restart the service, as follows.
    1. On Windows 7 or later, go to Start and type Services in the Search field.
    2. On the list of services, right-click LogMeIn and select Restart.

Results: When you next log in to this computer using the client app, you will be prompted to enter the password you created for LogMeInRemoteUser. In other words, the password for LogMeInRemoteUseris exactly the same as your Computer Access Code.

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