Working with tenant information in the Inventory

Beta customers will see the tenant-related user interface in the Inventory only if tenants have already been created. Unlike devices, where there’s a 1:1 relationship between device groups and tenants, assets have a 1:1 relationship between assets and tenants, similar to tickets and tenants. This means that an asset can be assigned to a specific tenant. Only Admins can create or edit tenants.

Important: Access to tenant-related features is limited to Closed Beta customers who are already activated for multi-tenancy in LogMeIn Resolve.

Note: Software assets do not support tenant filtering yet.

Tenant information for managed devices

LogMeIn Resolve retrieves the device group and related tenant information during device synchronization for managed devices organized in device groups. Tenant is a read-only field.

Adding tenant information for other assets

You can add tenant information via manual entry or CSV import for assets other than managed devices. Note, that CSV import allows adding tenants to assets only, if the respective tenant already exists, and new tenant names in the import file will not create tenants automatically.

Viewing and editing tenant information

Tenant information is a default column in the asset list view:

Remember, that changes to tenant names of managed devices will be overwritten with the next device synchronisation if a manged device belongs to a device group with an assigned tenant. You can also export tenant information.

Additional quick actions

You can select single or multiple asset items and edit their tenant details right from the Manage device drawer: