Manage end-users in Asset Management - LogMeIn Resolve Support

Manage end-users in Asset Management

You can learn from this article how to manage end-users in Asset Management.

In the Console, go to the Inventory page.

Note: If you have multiple accounts, select your organization in the top-left corner next to the LogMeIn Resolve logo.
Select an item from your inventory.
Select + Manage users in the top on the right.
The Manage users panel lists your end-users on the right, including those that were created in GoTo Admin.
You have the following options:
- Hover over the name of the user and then select the bin icon to delete the user.
  Remember: When you delete an end-user from the Console, you won't be able to assign assets to them. If the deleted end-user also has a GoTo account, they can still access their other GoTo products, as their GoTo account is not deleted.
- Hover over the name of the user and then hover over the info icon to see their email address.
- Select Add new user at the bottom of the list to create another end-user.

Frequently Asked Questions

How can I edit end-users?: End users can be edited in GoTo Admin on the Users page. To edit a user, open their profile and select Edit details.

If you can't find the user you want to edit then the user was added from LogMeIn Resolve and not through GoTo Admin. In this case, you can manually create the user in GoTo Admin. This will not re-create already existing users but add them to the GoTo Admin page. Once the user is visible in GoTo Admin, you can edit the user as described above.
Note: User data synchronization takes 24 hours, that is, new users added in Helpdesk or GoTo Admin are not instantly visible in Asset Management.
Do end-users created in the Console appear in GoTo Admin as well?: No. The end-users that you create in the LogMeIn Resolve Console are visible in the Console only. However, the Console also lists users created in GoTo Admin, which makes the Manage users panel the only list that contains all users of your organization.
If I delete a user in LogMeIn Resolve that was created in GoTo Admin, will that person still be able to use other GoTo products?: Yes. By deleting users from LogMeIn Resolve, you do not delete their GoTo accounts. Therefore, they will still be able to use other GoTo products, such as GoTo Meeting.
Can I add two end-users with the same name?: Yes. Their email addresses must be different though.
I have multiple organizations set up in LogMeIn Resolve. Can I create the same end-user in each of my organizations?: Yes, but you have to create the same end-user for each organization separately. You cannot add an end-user to all your organizations in one step.

Article last updated: 13 December, 2024