About reports in LogMeIn Resolve
In the Console, you can access reports on agents' activity in support sessions and helpdesk tickets. These reports provide information on attended, unattended, and camera share sessions as well as agents' performance while handling helpdesk tickets.
LogMeIn Resolve offers the following reports:
- Executive summary report: Provides a high-level overview of the device health and remote control sessions of your organization.
- RMM report: Displays triggered alerts on your devices.
- Inventory report: Shows the details of your software and hardware assets.
- Session report: Provides details of your agents' remote support sessions.
- Helpdesk report: Shows how your agents perform in helping end-users through helpdesk tickets.
- Add custom reports: Lets you design your own custom report that best suit your needs.
Tip: When you have several custom reports, use the tabs at the top of the page to filter for Default reports or your Custom reports.
The following is a sample session report:
Article last updated: 4 September, 2025