Troubleshooting display issues
Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control.
Available on Windows hosts only.
Tip: If the remote host's screen is black during remote control and you want to make it visible to the remote user, you can turn off screen blanking. See Blank the LogMeIn host screen during remote control.
If the solutions below did not help, see the related articles.
Workaround 1: Turn off the display accelerator
- Access the host preferences:
- From the remote host computer, open the LogMeIn Control Panel and follow this path: To open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
- From a client device (such as the logmein.com website, or the desktop client app), connect to the remote host's Main Menu and follow this path:
- From the remote host computer, open the LogMeIn Control Panel and follow this path: To open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
Workaround 2: Check your screen recording location
If Workaround 1 does not resolve the problem, try this:
Workaround 3: Change the color quality of the remote control session
In some cases during remote control, you may experience that the display of the remote host computer freezes. In this case, try to change the color quality setting on the toolbar.
