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Two-step verification in LogMeIn Pro

Two-step verification, or multifactor authentication adds a second layer of protection to your account.

Once you set up two-step verification, your login procedure changes: After entering your LogMeIn ID and password, you are also required to verify your identity using either a mobile authenticator app or text message (or using a backup method, which can be either text message or email). For instructions on setting up two-step verification, see Set up multifactor authentication for your account. After setup, you see the following additional screen during login:
With two-step verification, you will be able to log in with the following components, versions, sites:
  • LogMeIn.com
  • Host software for Windows, 4.1.4141 and above
  • Host software for Mac, 4.1.4132 and above
  • iOS app, all versions
  • Android app, all versions except "Ignition" branded versions
  • join.me (all components), all versions

You will be unable to log in to the following components:

  • Legacy versions of Ignition for Windows: Please switch to the Client desktop app before using two-step verification
  • Legacy versions of Ignition for Android: Please upgrade to the Android app

Frequently Asked Questions

After setting up multifactor authentication, can I change the method to log in?
Yes. See Set up multifactor authentication for your account.
What login methods are available with multifactor authentication?
After entering your login credentials, you can verify your identity in one of the following ways:
  • use a third-party app, like Microsoft Authenticator
  • receive a text message with a verification code to your phone
  • as a backup method - when your phone is not available -, you can receive an email with a verification code

For more information, see section Change the method to confirm your identity when logging in.

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