Connect to LogMeIn hosts from the client desktop app

Connect to host computers in your account from your PC or Mac directly using the Client desktop app.

What does the client look like?

The client has two versions: a web application accessible at LogMeIn.com and a desktop application, called the Client app. Both require a stable Internet connection.

View of the client at the LogMeIn website

View of the LogMeIn Client app

Why would you use the Client app to connect to hosts?

Think of the Client Desktop app as a quick link to your hosts. It provides a convenient way to perform basic remote management tasks on your hosts, such as remote control or copy files. However, using advanced features, such as reporting, creating alerts and mass deployment of hosts is only possible from the LogMeIn.com website.

Remember: When you have more than 5,000 devices in the inventory, expect latency in the Client Desktop app. In this case, we recommend you use the Web app instead.

You can connect to any computer that meets these conditions:

The host software must be installed and running on the host
The host must be turned on
The host must be connected to the Internet
The host must not be in Sleep mode or Hibernation mode
Tip: Wake on LAN is only available from LogMeIn.com
The host must not already be controlled by another user.
Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.

Launch the Client desktop app:
- Option 1. Select the system tray (or menu bar) icon and select Connect to computers.
- Option 2. Using the Start menu or Finder, start the LogMeIn Client.
Can't find the Client desktop app? Download it for Windows or Mac.
Log in to your account using your LogMeIn ID (email address).
Result: The computer list is displayed.

Select the computer you want to access and select an action.

Option	Description
Remote Control	Access and control remote computers
File Manager	Transfer files between computers and more
Command Prompt	Access remote computers in the background
Main Menu	Manage remote computers
Info	View computer details

Tip: To connect to a specific computer automatically when the Client starts, select the computer and the default action under View > Options > General > Connect to....

Result: The client will attempt to make a connection to the host. You will be prompted to authenticate to the host.

Log in to the computer using the appropriate authentication method:
- If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
- If prompted, enter the Computer Access Code you created when you installed LogMeIn Pro to the host computer.
Remember: Do not enter your LogMeIn ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

Result: Your session begins upon successful authentication.

When you don't have a user on a remote host computer (Computer Access Code)

On some computers you may be prompted to enter a Computer Access Code, also known as "computer passcode". Usually you are prompted to create a Computer Access Code when you install the host software to a remote computer that is not configured to require a Windows or Mac user name and password (when you start the computer, it is ready to go without entering a password). The Computer Access Code gives you assurance that only people who know the special code can access your remote computer.

Important: Do not lose your Computer Access Code. It can be changed from the host - that is, the remote computer - itself, but cannot be retrieved! In other words, there is no way to change it remotely from the LogMeIn website or from the Client app. See Change your Computer Access Code.

Remember: Do not enter your application password when asked for a Computer Access Code as they have different purposes.

Tip: Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account called LogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser.

Frequently Asked Questions

What if I can't interact with a device during remote control?

Make sure you have Allow Full Remote Control permission enabled in LogMeIn Pro. For more information on user permissions, see Specifying permissions for users and user groups in your LogMeIn Pro account.

Where can I download the Client app?

You can download the Client app for Mac and for Windows from our support site.

Can I change the timeout of the web client so that it does not log me out?

Yes. During sign-in, select the I trust this device. Keep me logged in option. For more information, see Trusted devices in LogMeIn Pro.

Everything worked fine and I suddenly can't sign in. What now?

In some rare cases due to this change, you have to reset your password to be able to sign in. When that happens, you get an email from LogMeIn. Follow the instruction in that email to reset your password.

What if I can sign in, but I can't find my hosts?

That's most likely because of one of the following:

You have switched to another account in your client (in the client app or at LogMeIn.com) that does not have the hosts you are looking for. In this case, switch back to the correct account.
Your subscription expired more than 90 days ago and you have just renewed it. In this case, you cannot retrieve your remote hosts. You have to re-add them to your account.

Automatically connect to a computer when the client starts

Follow this procedure to set Client to automatically create a connection to a specific computer when you start and successfully log in.

On the Client, select View > Options.
Result: The Client Options window is displayed.
In the Client Options window, select Connect to the following computer when Client starts.

Result: The Connect to and Default action drop-down boxes are activated.

Available options:

Result:

Option	Description
Profile	If you have multiple profiles, you may need to change your active profile to see the computer you want.
Connect to	Select the computer to which the Client connects upon start-up.
Default action	To go directly to a remote control session, select Remote Control. To go directly to the File Manager, select File Manager To go directly to the Host main menu, select Main Menu.

Option

Description

Profile

If you have multiple profiles, you may need to change your active profile to see the computer you want.

Connect to

Select the computer to which the Client connects upon start-up.

Default action

To go directly to a remote control session, select Remote Control.

To go directly to the File Manager, select File Manager

To go directly to the Host main menu, select Main Menu.

Select OK to save your settings.
Result: The next time you start and successfully log in to the Client, the selected action is automatically made for the chosen host.

What to do next: Upon connection, you must login to the host with a valid user name and password.

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