Deploy LogMeIn Resolve within Zscaler environment
You can learn from this article how to deploy LogMeIn Resolve within Zscaler environment.
Stage 1: Firewall Control and Filtering Rule
This stage involves setting up the Firewall Control and Filtering Rule, which is linked to the first step in the second stage.
Important: Due to limited IPv6 support in some Zscaler datacenters, it's recommended to disable IPv6 on end-user devices. End-users can disable IPv6 through the Self-Service portal app. IPv6 connectivity issues may vary depending on your specific Zscaler deployment configuration.
- Navigate to .
- Select Add Firewall Filtering Rule.
- Assign a name to the rule.
- Under Destination IPs, add all the GoTo URLs listed under the Required Domains and Ports on the Allowlist, along with the additional 5 URLs provided below:
- cdn.console.gotoresolve.com
- console.gotoresolve.com
- devices-iot.console.gotoresolve.com
- devices.console.gotoresolve.com
- logmein-49b66164-6e2e-475b-a860-2d728211586c.2d7dd.cdn.bitdefender.net:80
Note: Only for end-users utilizing Endpoint protection.Important: When configuring wildcarded URL rules in the Zscaler interface, be mindful of the required wildcard configuration formats. Some rules necessitate a *.domain.com format, while others require a .domain.com format without the * character. For further clarification, refer to the Zscaler User Guide or contact Zscaler Support.
- Select Save and then Activate.
Stage 2: URL Categories
This stage involves accessing Administration, selecting URL Categories, and then adding a URL Category.
- Sign in and navigate to .
- Select Add URL Category.
- Assign a name to the category and add the URLs you provided in Stage 1 Step 4.
- Activate this category (your ZScaler team will know how to do this).
- Navigate to .
- Select Add SSL Inspection Rule.
- Assign a rule order and name.
- Change URL Category to your newly created category.
- Under Action, select Do Not Inspect and Bypass Other Policies.
- Select Save, then Activate again.
Finally, update the policy on your end clients or wait approximately an hour for it to update automatically.
Article last updated: 8 March, 2024
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