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Assigning users to their devices in LogMeIn Resolve MDM

In addition to keeping track of which devices exist in your environment, you probably also want to know who are using these devices.

User-related data, such as email and VPN accounts, is used for the device enrollment and utilized for the configuration profiles in LogMeIn Resolve MDM. Additionally, important functions, such as installing Managed Google Play applications, rely on the user assignment being completed.

The easiest way to link users and devices is to add device users to LogMeIn Resolve MDM before enrolling any device. You can either add users to the system individually or import them from a CSV file or Microsoft Active Directory. Further instructions from the article Adding a user.

At the end of this article, there are also some advice on how you can assign a user to a device after the enrollment.

Important: Android users should make sure that each (generic) user account is assigned no more than 10 devices, as required by Google. Assigning more than 10 devices per user account can lead to issues with the Managed Google Play Store Account on the devices, which can cause problems with Managed Google Play App deployment.

Assigning a user before device enrollment

Enrollment with user's credentials

When a device is enrolled to LogMeIn Resolve MDM with the user's credentials, the link between a user and a device is created automatically during the enrollment. This kind of enrollment can be done using:

  • Enrollment wizard with Android, iOS/macOS and management type Full for Windows (Enrollment > Enroll device)
  • Send enrollment message or Create enrollment credentials -actions (Company > Users > Enrollment)

You may read more about device enrollment from our support documentation.

Using device identifiers

If you are enrolling your devices with mass enrollment, including Apple Business Manager (integrating what was formerly known as Apple DEP), management type Light for Windows, Android Enterprise QR code, NFC or USB enrollment, you need to create a link between a user and a potential device separately. These links are created by using the user's email address and device identifiers, such as serial number, IMEI, or UDID.

Download these device identifiers to the system with the action Import from CSV > Device identifiers found under the Import dropdown button on the   Company > Users page.
Importing from a CVS file

It is also possible to add device identifiers for a single user on the user's page. To do so, select a user on the Company > Users page and at the top of the page, click Actions > Add device identifier.

Assign device-action for Apple DEP devices

For Apple DEP devices you can also pre-assign users one by one to their devices with the Assign device action in the Apple DEP view (Enrollment > Apple DEP).

Assigning a user after device enrollment

If users need to be assigned to their devices after the enrollment, it can be done manually. This might be the case, for example, if Android devices are enrolled with QR code (Device owner mode of management) before users exist in the system.

Go to Management > Devices in LogMeIn Resolve MDM, open the device page, and edit the user field under the tab Settings.
Editing specific user settings of a device
Another solution for assigning a user to a device after enrollment is to use LogMeIn Resolve MDM API. Use the PATCH method of the item device and give the user's email address as a parameter. Please note that the user must exist in LogMeIn Resolve MDM to link the user and the device.
PATCH https://mdm.gotoresolve.com/<sitename>/api/v2/Device/{id}

Miradore API patch device
Related Articles:
  • Importing users from Microsoft Active Directory
  • Schedule user import from Microsoft Active Directory to LogMeIn Resolve MDM
Article last updated: 4 July, 2024

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