Restart the LogMeIn Rescue Applet as a Windows System Service or Mac Daemon
This article gives guidance to Rescue technicians.
To log on as a different Windows or Mac user, you must restart the Applet as a Windows System Service or Mac OS X daemon.
Before you begin:
You must be in an Active session with a customer lacking Administrator rights on the host. You must be able to enter Administrator credentials.
Remember: External technicians can only collaborate with Windows computers.
- In the Username and Password fields, enter valid Administrator credentials for the remote device.
Result:
Tip: If the domain name is needed in the Username field, the acceptable formats are username@domain and domain\username.Important: If the machine is not in the domain, use machinename\username format and set remote access to Enabled. For other formats see Using other domain formatsTechnician view:
- Click Restart Applet as Windows System Service (or Mac OS X daemon).
Result: The chat log will indicate when the customer applet has started as a Windows system service (or Mac OS X daemon) and is reconnected.
Note: Technician will see the following message while waiting for customer input:
Customer sees UAC prompt 1:
Followed by prompt 2:
Technician receives confirmation:
The chat log will also indicate when the customer applet has started as a Windows system service and is reconnected.
Results:
Tip: To activate the login dialog box during a remote control session, press the Ctrl-Alt-Insert keyboard shortcut or click the Ctrl-Alt-Del button on the Remote Control toolbar.
Note: LogMeIn Rescue ensures that the technician will be logged out at the end of any session in which a technician restarts the Applet as a Windows System Service. The customer will be forced to log back in to his original limited-rights account at the end of the support session, thus eliminating potential security risks.
Article last updated: 12 October, 2022
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