Set up Microsoft Teams to work with LogMeIn Rescue

The LogMeIn Rescue app in Microsoft Teams allows you to start support sessions with end users directly from your Teams workspace.

Before you can use this integration, an administrator must do the following:

Add the Rescue app to your Teams workspace
Set up a link between your Teams workspace and your LogMeIn Rescue account. You must have a Single Sign-On ID to do this.
Make sure your Technicians have a Single Sign-On ID set up in LogMeIn Rescue. Check the details of your Technicians on the Organization page of the Administration Center.

How to add the LogMeIn Rescue app to Microsoft Teams?

In Microsoft Teams, select Apps in the bottom left and search for the Rescue app:
When the app's card is displayed, click the arrow next to Add to add the app to your teams.
Select Add to a chat and select the appropriate team members.
Click Set up a bot to finish.

Results: The LogMeIn Rescue integration is now available in Microsoft Teams. Notice that an administrator still has to link your Rescue and Microsoft Teams accounts.

How to link a LogMeIn Rescue account to Microsoft Teams?

An administrator must link Microsoft Teams to a Rescue account to make the integration work. You must have your own Single Sign-On ID to set up a link. Check your Administrator user's settings in the Rescue Administration Center.

During this process, the selected region will be linked to the Microsoft tenant. Once this step is completed, the region selector will no longer appear for technicians (and administrators), allowing them to proceed without additional configuration.

Important: Before a technician can log in and start creating sessions, an administrator must first log in.

In Microsoft Teams, select the Rescue bot on the left.
Type Sign In in the chat.
Type your LogMeIn Rescue account region, then select Sign In to continue.
Sign in to your LogMeIn Rescue account, then select Give Consent.
After a successful sign in, you can create new sessions and interact with other users via the chatbot.
You can launch the LogMeIn Rescue Web Console either from the chatbot, or by opening the desktop console.

Results: Once a session is initiated, the customer receives a notification from the technician, allowing them to join the session.

Frequently Asked Questions

Are there any special system requirements to make LogMeIn Rescue work in Microsoft Teams?: No. Only the standard system requirements apply.
Can I link multiple LogMeIn Rescue accounts to my Teams workspace?: No, not yet.
What if a Technician can't log in to their LogMeIn Rescue account from Microsoft Teams?: When a Technician receives an Admin has not linked Rescue account yet message, ask your administrator to double-check whether the correct Master SSO Password was defined when linking the LogMeIn Rescue account with Teams.
What if a Technician suddenly can't start a LogMeIn Rescue session?: As a Technician, select the LogMeIn Rescue app in the Microsoft Teams navigation bar. On the Authentication tab, select Log out, then log back again.
What if I no longer need the LogMeIn Rescue integration?: As an admin, you can unlink your LogMeIn Rescue account any time from Microsoft Teams. In Teams, select the Rescue app on the left navigation bar, then on the Authentication tab, select Unlink Account.

Article last updated: 21 January, 2025