With Technician Collaboration, multiple technicians can simultaneously support a single customer. Technicians can improve problem resolution by inviting online and available technicians from outside their LogMeIn Rescue organization to an Active session.

1. On the Session List, select the Active session to which you want to invite another technician.

   Result:

2. On the Session toolbar, click the Invite Technician button.
   

   Result: The Invite Technician dialog box is displayed.

3. In the Invite Technician dialog box, select the External tab.
4. Choose from the available invitation options, as determined by settings made in the Administration Center.
   • Invite unlisted technician
   • Invite approved technician
   Remember: Technician Collaboration is not designed to be used as a meeting tool. To achieve optimal performance, limit participation to four or five technicians. Performance will be impacted by the speed and power of the customer's device.
5. In the Set Permissions section, select the permissions you want to grant to the Collaborating Technician.
6. In the Comment box, type a message to the Collaborating Technician.
7. Click OK.

   Result: The Invitation to External Technician is displayed.

8. Choose from the available connection methods, as determined by settings made in the Administration Center.
   • PIN Code
   • Email
   • Link
9. The procedure for sending the invitation to an external technician is similar to the procedure for starting a new session. You must send the PIN Code, email, or link to the external technicians.