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How to View RemotelyAnywhere Log Files

The host will always log the following events to the application log:
  • Service Start/Stop
  • LogIn/Logout
  • Remote Control Start/Stop

Follow this procedure to view log files:

  1. Select Preferences to access the host preferences.
  2. Go to Preferences > RemotelyAnywhere Logs.

    Result: A list of available log files is displayed.

  3. On the list, double-click the file you want to view.
    • The active log file is named RemotelyAnywhere.log
    • Older logs are stored with the naming convention RAYYYYMMDD.log (example: the log file for January 20, 2011, would be RA20110120.log)
    • Click Download all logs in one compressed file to access all available logs in a single compressed archive
  4. You can also set the following options by clicking Preferences:
    Option Description
    Directory for log files Define the folder where the files are to be saved. Leave blank to use the default location (the RemotelyAnywhere installation directory, typically C:\Program Files\RemotelyAnywhere).
    Keep log files for this many days Enter the number of days for which you would like to store log files.
  5. Select Apply.

    Result: Your settings are applied immediately to the host.

Article last updated: 27 September, 2022
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