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Troubleshooting remote printing in LogMeIn Pro

When you experience problems with remote printing, you either have a problem with your local printer or the printer queue is stuck either locally or on your host.

Watch the following video on remote and local printing:

Here's how to clear the print queue locally on your client computer.

    Disconnect your remote sessions to host machines and see if you can print locally.

    1. Press the Windows key and search for Printers & Scanners. Select the destination printer (the one that you want to print to), then select Manage.
    2. Select Print Test Page. If the test page printed out, skip to Step 11.

    If the test page failed, locally check the printer spoolers to see if anything is stuck in a queue.

    1. Press Windows key + R.
    2. Type services.msc.
    3. Navigate to the Print Spooler service and stop it.
    4. Press Windows key + R again.
    5. Type spool, and open the PRINTERS folder.
    6. Delete all the files in this location.
    7. Navigate back to the Print Spooler Service and start it.
    8. Select Print Test Page.
      Note: Should your printing fail, contact your local IT Admin or seek local assistance with the printer setup.
    9. Reconnect your remote session.
What to do next:

Still can't print remotely? You should clear the print queue on the remote host as well. See Clear the print queue on the remote host if a document is stuck

Tip:
  • Watch the video tutorial of troubleshooting remote printing issues here.
  • Not sure what the difference is between local and remote printing? See this video.
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